I sent the pdf form by email. it did not send and then my answer to the questionnaire was not there. it was 4 pages long. had saved it but can't find it.

Hello,

How exactly did you send the PDF? Did you use Adobe Reader for that or did you receive a document link in EchoSign email? If you are sending it through Adobe Reader, I would recommend to update it to latest version and then try:

Adobe Reader Install for all versions

Let me know if that helps!

-Rijul