Power automate with Adobe Acrobat Sign suddenly not signing in

[RK33468014l9ej]

I have a power automate flow with adobe acrobat sign and it has been working for the past 1 month plus and it suddenly stopped working. It is showing connection issue in power automate and require reauthentication. i sign in many times but still having the same error as below Failed to refresh access token for service:

oauth2generic-noqueryoverrides. Correlation Id=1b7878bf-4e01-43cf-849b-5e9b10a3db55, UTC TimeStamp=1/24/2024 2:47:23 AM, Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error_description":"Your product edition does not allow you to use this application. Please contact your account administrator for access.","error":"access_denied"}

anyone encountered this issue before? thanks

[Paweł35013859vlpi]

I have the same problem.

[RK33468014l9ej]

when did the issue started happening for you? any resolution from adobe support?

[Balance Energy]

same problem for me too

[RK33468014l9ej]

when did the issue started happening for you? any support from adobe?

[Balance Energy]

It just started happening today. I've been using the flows with this connector for the last year with no problem and all of a sudden all of my flows aren't working today that involve the adobe sign connector. I called the support team but I just kept getting transferred back and forth with no real help 😕


JESSICA WEBB

Analytics Manager

[cid:c2e3c48d-1968-4e36-a96f-c31f966c24d5]



11321 Windfern Road Suite N

Houston, Texas 77064

P: (281) 890-7900 ext.117 | F: (281) 955-0770

Toll Free: (877) 534-5837 | E: jwebb@dupure.com

[cid:8299e556-2c22-44f6-988f-d679cee99246]<> Book time to meet with me<>

[A26387416zba1]

Adobe keep telling me I now need to upgrade my plan, but I don't really think they've got the issue right here.

What levels are you guys on?

[RK33468014l9ej]

I just had a call with adobe offshore technical support. The tech guy is also puzzled why i am able to create a "adobe acrobat sign" connector in power automate when my user account is assigned with "adobe pro" license

He says that it shouldn't have work in the first place and i should be having "adobe acrobat sign for enterprise" for any integration.

its really frustrating now that i have to work with account manager to purcahse something extra

[Balance Energy]

I have the adobe acrobat pro licenses (individual). I kept getting the same repsonse of 'an enterprise licenses is needed for powerautomate integration'. I think there might be confusion from their end though. They're probably thinking of it like a full fledge integration like what it might look like to get esignatures through a CRM using the adobe sign tool. But this isn't so much an integration problem in my opinion, its more of a connector issue. We're not using adobe sign by way of operating through a non-adobe sign console. We're operating through the adobe sign console but just using power automate to go in and do the work rather than us directly. Its like an inverse integration. 

[RK33468014l9ej]

Exactly. My last call with Adobe tech support says that it worked for me because the user account that created the connector is "probably" assigned with a temporary Adobe developer license or something that granted the ability.

I told him I did not receive any email about this temp license and even if that's true, its just ridiculous to revoke the ability all of sudden without any notification.

And I told him i have created this forum entry and many ppl are facing same issue with power automate flow running for more than a year.

I really don't buy the whole adobe sign enterprise is needed explanation.

[A26387416zba1]

Me too. All was working for nearly 2 years, now when I log in, it just logs into the website but doesn't authenticate.

[RK33468014l9ej]

Adobe tech support says that mine is because of license type issue and i should be having adobe sign for enterprise instead of adobe pro.

He is puzzled why it was working for me all these time

[Balance Energy]

Yea thats what I kept getting told also. It doesn't make any sense to me how it worked all this time and all of a sudden now I need a different licenses.


JESSICA WEBB

Analytics Manager

[cid:3dc2cd48-d64b-44eb-869c-2992ab7054d2]



11321 Windfern Road Suite N

Houston, Texas 77064

P: (281) 890-7900 ext.117 | F: (281) 955-0770

Toll Free: (877) 534-5837 | E: jwebb@dupure.com

[cid:669dddc8-4a0b-4525-abec-f0a23c6d5624]<> Book time to meet with me<>

[RK33468014l9ej]

Yeah. I told the tech support the same thing but he have no say as to what is going on.

We need someone from Adobe to reply us here and confirmed that this is really a license issue and they screwed up.

if i have to buy something extra now then i have to at least be able to explain that this is Adobe problem.

[RK33468014l9ej]

@Meenakshi Negi 

Hi Meenakshi,

Would you be able to check this issue for us? It is really frustrating that something that is working fine suddenly stopped working.

Thank you.

[IVG30619608gihu]

Im having that exact same issue, ive been working along the integration with ms power automate por last year... last time the flow executed correctly was on january 10 2024 .... now it appears the same error: 

and when i contact support the just redirect me over and over

[OKAY35022144a65w]

I'm having the exact same issue starting yesterday. I contacted my Adobe sales and he's also  have no idea at all. He's asking his tech co-workers and hopefully I'll get the answer asap.

[OKAYProperty]

I confirmed that the problem has been fixed.

[RK33468014l9ej]

I just tried, it works now.

But i am really confused. I thought Adobe says Sign Enterprise is needed...what is the conclusion now?

[Jorge35036360ecnt]

Just had a chat with a support agent.  The issue is partially fixed, but not completely fixed.  You will be able to login, create agreements, but you won't be able to create a webhook (used as a trigger in powerapps).  They have said its still ongoing. 

[RK33468014l9ej]

Thanks. At least for my power automate flow, everything is fine. But im still having my doubts over the so call "fixed"

Really don't know what's going on, i almost placed order for Adobe Sign Enterprise before i saw this update saying it is working again. And now i fear that they u-turn back saying we need Adobe Sign Enterprise....

[ClémentSKP]

I have the same issue. Does not work since yesterday.

I contacted the support this morning and they told me they are working on a solution.

So this is a technical issue on their side and I have a ticket number.

They told me the issue should be solved for these 24/48 hours.

[RK33468014l9ej]

Thanks Clement, do update us here if there is an update in your ticket.

[ClémentSKP]

There is no update for now.

It should be a big issue for them 😞

[Meyker33190488lqah]

This is a big problem, it has paralyzed important processes