Power automate with Adobe Acrobat Sign suddenly not signing in

[RK33468014l9ej]

I have a power automate flow with adobe acrobat sign and it has been working for the past 1 month plus and it suddenly stopped working. It is showing connection issue in power automate and require reauthentication. i sign in many times but still having the same error as below Failed to refresh access token for service:

oauth2generic-noqueryoverrides. Correlation Id=1b7878bf-4e01-43cf-849b-5e9b10a3db55, UTC TimeStamp=1/24/2024 2:47:23 AM, Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error_description":"Your product edition does not allow you to use this application. Please contact your account administrator for access.","error":"access_denied"}

anyone encountered this issue before? thanks

[ClémentSKP]

I have a Adobe Acrobat Pro license and It doesn't work :

There is no update about my ticket.

Where is the Adobe support ???

[R2S Accounts]

I am writing to seek urgent assistance with a critical issue we are experiencing with Power Automate in our billing process. Our company relies heavily on Power Automate for automating our billing workflows, specifically using the Adobe Acrobat Sign connection. Recently, we have encountered a significant problem where the connection to Adobe Sign has been lost, rendering our automated flows non-functional.

Issue Details:

• The connection to Adobe Acrobat Sign within Power Automate has been lost.
• Attempts to fix the connection by signing in again have been unsuccessful.
• Deleting the connection and trying to re-establish it has not resolved the issue.
• This problem is severely impacting our billing process, as these automations are crucial for our operations.

Troubleshooting Steps Taken:

1. Clicked on 'Fix Connection' in Power Automate and attempted to sign in to the Adobe Sign account, but there was no response or change in status.
2. Deleted the existing connection to Adobe Sign and attempted to create a new connection, but the issue persisted.

This issue is of high urgency as it directly affects our company's billing process.

[ClémentSKP]

Adobe are no care about their users or the community !
This is a conversation just this morning with the support.

The speciality of Adobe chat is simple, just transfer the chat to another agent. Each times they do the same thing !!

The only thing I ask is to update to the community about this issue and tell us they are working on it.

We are paying thousands of € to get this kind of answer (sorry for my english) :

Aateef

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

Thank you for your time and patience, could you please specify the issue to me so that I can help you with it?

Hello, please could you give me some updates about my opened ticket

I seems this is a general issue

Aateef

As I can see the case has been escalated to the backend team and once they get any response for it. They will reply you back over the email.

Ok but I'm sorry this is not a enaugh answer. The issue is pending since several days and no more informations are communicated from Adobe Support.

https://community.adobe.com/t5/adobe-acrobat-sign-discussions/power-automate-with-adobe-acrobat-sign...

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Aateef

I apologies, as I can see the case history the agent has already escalated the issue to the Backend team and once he will get any update from the backend team. The agent will let you know the information accordingly over the email.

OK I understand. However, Adobe Support should informe Power Automate Users about this issue. Even if you don't know what is the source of the problem, you should ne let your community in the dark.

Please tell the support to go to the forum and explain the problem. The is just the minimum I think 🙂

Thank you Aateef 🙂

Aateef

I understand but as of now, we haven't either updated about the issue and that is the reason the representative has escalated the issue for you. However, you can try the free trial of Acrobat enterprise license then as it may work on it. Let me connect you with the dedicated team who may help you with the free trial for Acrobat enterprise plan.

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We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

Aateef has left the conversation.

You are now connected to Rajani in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Rajani

Hello, my name is Rajni. Thank you for contacting Adobe Sales. How may I assist you with your purchase today?

[Kathryn23089729pgcz]

I am having the same problem. Has there been a resolution? 

[IVG30619608gihu]

I just tried rn and finally allowed me make the connection!! I´ll try the make the whole flow 🥳🥳

[A26387416zba1]

Hmm, I've just tried to get it going again and can't. It gives me 3 options of signing in as a user, group user or account admin. I've tried all 3 and none work. Tried in Chrome and Edge.

Did you have to do anything special to get it going?

[satisfied_quirk64840]

Hi, i have the problem that adobe didnt send the document to the recipent. Additional to that when i check the status it is "waiting for filling" and not "waiting for signing" why? The first document proceeds correct. Every other document which follows stayed in the status "waiting for filling". Its the same PROCCESS !!! I can not understand