Participating Frequently

Question

Power automate with Adobe Acrobat Sign suddenly not signing in

Forum|Forum|2 years ago
January 24, 2024
17 replies
8507 views

I have a power automate flow with adobe acrobat sign and it has been working for the past 1 month plus and it suddenly stopped working. It is showing connection issue in power automate and require reauthentication. i sign in many times but still having the same error as below Failed to refresh access token for service:

oauth2generic-noqueryoverrides. Correlation Id=1b7878bf-4e01-43cf-849b-5e9b10a3db55, UTC TimeStamp=1/24/2024 2:47:23 AM, Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error_description":"Your product edition does not allow you to use this application. Please contact your account administrator for access.","error":"access_denied"}

anyone encountered this issue before? thanks

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S

satisfied_quirk64840

Participant

Hi, i have the problem that adobe didnt send the document to the recipent. Additional to that when i check the status it is "waiting for filling" and not "waiting for signing" why? The first document proceeds correct. Every other document which follows stayed in the status "waiting for filling". Its the same PROCCESS !!! I can not understand

I

IVG30619608gihu

Participant

I just tried rn and finally allowed me make the connection!! I´ll try the make the whole flow 🥳🥳

A

A26387416zba1

Participating Frequently

Hmm, I've just tried to get it going again and can't. It gives me 3 options of signing in as a user, group user or account admin. I've tried all 3 and none work. Tried in Chrome and Edge.

Did you have to do anything special to get it going?

K

Kathryn23089729pgcz

Participant

I am having the same problem. Has there been a resolution?

R

R2S Accounts

Participant

I am writing to seek urgent assistance with a critical issue we are experiencing with Power Automate in our billing process. Our company relies heavily on Power Automate for automating our billing workflows, specifically using the Adobe Acrobat Sign connection. Recently, we have encountered a significant problem where the connection to Adobe Sign has been lost, rendering our automated flows non-functional.

Issue Details:

The connection to Adobe Acrobat Sign within Power Automate has been lost.
Attempts to fix the connection by signing in again have been unsuccessful.
Deleting the connection and trying to re-establish it has not resolved the issue.
This problem is severely impacting our billing process, as these automations are crucial for our operations.

Troubleshooting Steps Taken:

Clicked on 'Fix Connection' in Power Automate and attempted to sign in to the Adobe Sign account, but there was no response or change in status.
Deleted the existing connection to Adobe Sign and attempted to create a new connection, but the issue persisted.

This issue is of high urgency as it directly affects our company's billing process.

C

ClémentSKP

Participant

Adobe are no care about their users or the community !
This is a conversation just this morning with the support.

The speciality of Adobe chat is simple, just transfer the chat to another agent. Each times they do the same thing !!

The only thing I ask is to update to the community about this issue and tell us they are working on it.

We are paying thousands of € to get this kind of answer (sorry for my english) :

Aateef

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

Thank you for your time and patience, could you please specify the issue to me so that I can help you with it?

Hello, please could you give me some updates about my opened ticket

I seems this is a general issue

Aateef

As I can see the case has been escalated to the backend team and once they get any response for it. They will reply you back over the email.

Ok but I'm sorry this is not a enaugh answer. The issue is pending since several days and no more informations are communicated from Adobe Support.

https://community.adobe.com/t5/adobe-acrobat-sign-discussions/power-automate-with-adobe-acrobat-sign-suddenly-not-signing-in/m-p/14385504/page/2#M25677

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Aateef

I apologies, as I can see the case history the agent has already escalated the issue to the Backend team and once he will get any update from the backend team. The agent will let you know the information accordingly over the email.

OK I understand. However, Adobe Support should informe Power Automate Users about this issue. Even if you don't know what is the source of the problem, you should ne let your community in the dark.

Please tell the support to go to the forum and explain the problem. The is just the minimum I think 🙂

Thank you Aateef 🙂

Aateef

I understand but as of now, we haven't either updated about the issue and that is the reason the representative has escalated the issue for you. However, you can try the free trial of Acrobat enterprise license then as it may work on it. Let me connect you with the dedicated team who may help you with the free trial for Acrobat enterprise plan.

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We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

Aateef has left the conversation.

You are now connected to Rajani in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Rajani

Hello, my name is Rajni. Thank you for contacting Adobe Sales. How may I assist you with your purchase today?

M

Meyker33190488lqah

Participant

Has anyone tested if it works with Acrobar Enterprise license

J

Jonathan J. Vega V.

Participant

Hi, I created an Adobe Sing trial account and successfully connected to Power Automate. I hope it works as before. I don't see the point . It has interesting things but it is very expensive transantions by Adobe Sign .

R

RK33468014l9ejAuthor

Participating Frequently

But the realtor one, $20pm, worth a shot? We do home loans, I suppose that's similar.

I guess it's best to talk to your docusign account manager. Best to get clarification.

At this point, ill likely go with adobe sign enterprise to avoid similar hiccup again.

D

Doug2217747591yc

Participant

We have the same issue and have been successfully using the Adobe Acrobat Sign connector for about 6 months with Acrobat Pro for teams. An Adobe representative informed us that there was a technical fault with the system that allowed the power automation connection to occur when it should not have. The technical issue has been fixed, and only Adobe Enterprise licenses are able to use the connector with Power Automate.

B

Balance Energy

Participating Frequently

I really hope that is not the case or they do something different to allow it. We have been using this for the past year and it would really throw a wrench in things.

J

Jonathan J. Vega V.

Participant

I have the same problem , I had two years using Power Automate with Adobe Sign and I get the same message . This has stopped my Signing process. I hope you solve the problem soon.

S

SAESP35058254u13z

Participant

I currently have the same problem. If anyone finds a workaround that would be great.

L

Lakshmi28325308xwj1

Participant

I'm experiencing the same problem. I hope there's an answer for this very soon. We're having to manually send documents right now which is not ideal.

N

NMR34283145j7jb

Participant

This happens to our account too. When I try to create a new connection in Power Automate the following happens:

1. Click create and then 'Acrobat sign user'

2. Input credentials

3. The account signs in on the pop window, put doesn't pass authentication through to Power Automate

Sometimes we also get this error:

We are currently in the middle of a trial for using Adobe Sign for our business processes, but will likely move to Docusign if this doesn't get fixed soon.

N

NMR34283145j7jb

Participant

Also, to confirm, we are using Adobe Enterprise.

R

RK33468014l9ejAuthor

Participating Frequently

If you are already using Adobe Sign for Enterprise and it still doesn't work then it is definitely Adobe backend issue. We need more people to log ticket and get their attention so that they will fix this asap.

A

A26387416zba1

Participating Frequently

Docusign is the answer. Same thing but $40pm, not the $4 per sign.

I tried out all the e-sign alternatives, it was the only one with that flexibility that didn't require an enterprise selection and sales teams etc.
Anyway, that's Adobe finished with 🙂

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