"Sorry something went wrong" when creating e-signature - multiple browsers

Report · Jan 09, 2024

Tried multiple forms, using multiple browsers (Brave and Edge), and after nearly every step (adding myself, adding recepient, adding form, clicking "review", etc) I get this error with ZERO context or help. All trackers/cookies are enabled, and any ad blockers/etc. are disabled.

Report · Feb 05, 2024

I started getting this error today! I'm trying to use one of the templates I've created and this error pops up. I've tried a bunch of different templates and it happens on all of them. I cleared my browser cache thinking something was hung up... nope, didn't help! This is frustrating!

Report · Feb 26, 2024

I'm sorry you're having this issue. Did you ever find a solution? I'm still getting the error as well.

Report · Feb 26, 2024

It's been 6 weeks and this is STILL AN ISSUE. I have 3rd party embarassement for this horrible company.

Report · Feb 27, 2024

UPDATE: Look at this RIDICULOUS reply I received from Adobe support. I emailed and told them I didn't have any luck on this forum (and attached a link to this specific thread).

They emailed back... Their solution? Wait for it.... post on this forum. The exact thing I told them I already tried without success.

This incompetency of this experience has caused me to despise Adobe and their products and over the next 12 months my company will discontinue doing business with them.

Report · Aug 14, 2024

Same issue. I can set up the whole document but when I request the esignature I get the error "Something went wrong" with no further details. Tried logging out/in both online and locally and a full computer restart but the error keeps appearing. Tried Adobe chat help but it's a useless AI bot. Has anyone found a solution?

Report · Aug 28, 2024

Hi Tanya32108331d0yl,

Sorry about the delay in response.

We assume that the issue should be resolved by now. If not, please let us know if you made any recent changes to the account. Try clearing the browser's cache and cookies or using the new incognito window on Chrome.

Let us know if the issue still occurs.

Thanks,

Meenakshi

Report · Oct 03, 2024

Hello @Meenakshi Negi

I have had the same problem for months. The issue is still ongoing as of today.

Report · Oct 10, 2024

Same here. Was working fine one day and suddenly... "Sorry, something went wrong."

Report · Oct 22, 2024

Hi apv_0192, and keen0000,

Thank you for reaching out.

If you are still experiencing the behavior, please confirm if you are using the same email address for the account that is used to sign in to the community. We will check the account status to verify whether it is an account-related issue.

In the meantime, confirm if you can send the document via Acrobat online or get the error message. You can access the Acrobat Online account via this link: https://adobe.ly/3Ygu3Xx. Use the Adobe ID and password to sign in and go to the E-Sign tab > Request Signature.

Thanks,

Meenakshi

Report · Dec 12, 2024

I'm getting this error as well, also using the Acrobat Online account.

Report · Jan 07, 2025

Hi,

I have been getting this issue almost everyday now. It's very frustrating cause I have so many contracts that need to do and cannot get signatures. I am using the online version. Trying different browsers including Chrome Ignito, but still did not work.

Report · Jan 21, 2025

Hi there! I have the same issue. I can set up the e-sign template. But I can't send it to e-sign. I think it's an internal technical error in Adobe. I've tried several browsers and laptops. My account is the same as the one here in the community. Can you help to solve this?

Report · Feb 13, 2025

I have the same problem today. What I found interesting is that it worked when there was only one recipient, as soon as I added a second recipient or myslef, it generated the "Sorry something went wrong" error.

I was using Edge as my Browser.

Report · Jul 14, 2025

Exactly the same thing we are seeing with multiple users.

One user swears that incognito mode works. But several other users confirm it does not.

Multiple browsers on multiple computers... Same issue.

Running out of ideas.

Report · Jul 15, 2025

Hi johnm39091875,

Thank you for reaching out, and sorry about the trouble caused.

If multiple users are experiencing this issue, it needs to be checked. Please try contacting the Acrobat Sign support team to have this checked. You may use the steps tested in the following help document: https://adobe.ly/3GMkhaD.

If you have any problems, please send the users' email addresses in a private message. We will then send them to the team so they can have them checked.

You may send a private message using the envelope icon at the top right corner of this community page.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Report · Feb 23, 2025

I am having the same problem too. We only send grant contracts out for signatures once per year. It needs to be done all in one session. Incognito windows, etc are not working to clear the error. I have sent 64 out of 76 contracts. Now I am blocked to send contracts to the last 12 grantees.

Each contact is 10 pages, and has a pre-fill role, and 3 signer roles.

Is there any way to fix this? If it is some kind of limit, when should it reset. Is it possible to talk to a person for help?

Report · May 08, 2025

Hi julianne_0918,

Thank you for reaching out, and sorry about the delay in getting back to you.

It seems that you might have exhausted the per-day limit. There is no actual number to calculate the threshold. For more information, please refer to the information under transaction throttling in the following help document: https://adobe.ly/4k9DrFA.

In such a situation, try again after 24 hours and see if you can send the document.

Feel free to let us know if you need any help.

Thanks,

Meenakshi