Participant

Question

"Sorry something went wrong" when creating e-signature - multiple browsers

Forum|Forum|2 years ago
January 9, 2024
8 replies
5735 views

Tried multiple forms, using multiple browsers (Brave and Edge), and after nearly every step (adding myself, adding recepient, adding form, clicking "review", etc) I get this error with ZERO context or help. All trackers/cookies are enabled, and any ad blockers/etc. are disabled.

User interface issues

J

julianne_0918

Participant

I am having the same problem too. We only send grant contracts out for signatures once per year. It needs to be done all in one session. Incognito windows, etc are not working to clear the error. I have sent 64 out of 76 contracts. Now I am blocked to send contracts to the last 12 grantees.

Each contact is 10 pages, and has a pre-fill role, and 3 signer roles.

Is there any way to fix this? If it is some kind of limit, when should it reset. Is it possible to talk to a person for help?

Meenakshi Negi

Community Manager

Hi julianne_0918,

Thank you for reaching out, and sorry about the delay in getting back to you.

It seems that you might have exhausted the per-day limit. There is no actual number to calculate the threshold. For more information, please refer to the information under transaction throttling in the following help document: https://adobe.ly/4k9DrFA.

In such a situation, try again after 24 hours and see if you can send the document.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

A

apSharp818

Participant

I have the same problem today. What I found interesting is that it worked when there was only one recipient, as soon as I added a second recipient or myslef, it generated the "Sorry something went wrong" error.

I was using Edge as my Browser.

J

johnm39091875

Participant

Exactly the same thing we are seeing with multiple users.

One user swears that incognito mode works. But several other users confirm it does not.

Multiple browsers on multiple computers... Same issue.

Running out of ideas.

Meenakshi Negi

Community Manager

Hi johnm39091875,

Thank you for reaching out, and sorry about the trouble caused.

If multiple users are experiencing this issue, it needs to be checked. Please try contacting the Acrobat Sign support team to have this checked. You may use the steps tested in the following help document: https://adobe.ly/3GMkhaD.

If you have any problems, please send the users' email addresses in a private message. We will then send them to the team so they can have them checked.

You may send a private message using the envelope icon at the top right corner of this community page.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

N

nick_5861

Participant

Hi there! I have the same issue. I can set up the e-sign template. But I can't send it to e-sign. I think it's an internal technical error in Adobe. I've tried several browsers and laptops. My account is the same as the one here in the community. Can you help to solve this?

P

provider_2553

Participant

Hi,

I have been getting this issue almost everyday now. It's very frustrating cause I have so many contracts that need to do and cannot get signatures. I am using the online version. Trying different browsers including Chrome Ignito, but still did not work.

T

Tanya32108331d0yl

Participant

Same issue. I can set up the whole document but when I request the esignature I get the error "Something went wrong" with no further details. Tried logging out/in both online and locally and a full computer restart but the error keeps appearing. Tried Adobe chat help but it's a useless AI bot. Has anyone found a solution?

Meenakshi Negi

Community Manager

Hi Tanya32108331d0yl,

Sorry about the delay in response.

We assume that the issue should be resolved by now. If not, please let us know if you made any recent changes to the account. Try clearing the browser's cache and cookies or using the new incognito window on Chrome.

Let us know if the issue still occurs.

Thanks,

Meenakshi

A

apv_0192

Participant

Hello @Meenakshi Negi

I have had the same problem for months. The issue is still ongoing as of today.

K

krish71858034Author

Participant

UPDATE: Look at this RIDICULOUS reply I received from Adobe support. I emailed and told them I didn't have any luck on this forum (and attached a link to this specific thread).

They emailed back... Their solution? Wait for it.... post on this forum. The exact thing I told them I already tried without success.

This incompetency of this experience has caused me to despise Adobe and their products and over the next 12 months my company will discontinue doing business with them.

K

krish71858034Author

Participant

It's been 6 weeks and this is STILL AN ISSUE. I have 3rd party embarassement for this horrible company.

Emmy-B

Participating Frequently

I started getting this error today! I'm trying to use one of the templates I've created and this error pops up. I've tried a bunch of different templates and it happens on all of them. I cleared my browser cache thinking something was hung up... nope, didn't help! This is frustrating!

K

krish71858034Author

Participant

I'm sorry you're having this issue. Did you ever find a solution? I'm still getting the error as well.

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