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최고의 답변: ajay1976

I am not sure if anyone is still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

 

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

3 답변

A
ajay1976답변
Participant
March 21, 2024

I am not sure if anyone is still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

 

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 31, 2022

    Hello @Charmaine24334749ycwz and @Heather246732675bqn ,

     

    I hope you are doing well. I am sorry for your experience.

     

    Are you just not able to click the bottom banner which says request signature or are you not able to use the tool from the search bar as well?

    If you are not able to use the option from the tool panel too, please check and let me know if the feature shows up when you log in to the online document cloud portal: https://acrobat.adobe.com/

     

    Hoping to hear from you.

     

    Thanks,

    Souvik.

     

    Charmaine24334749ycwz
    Charmaine24334749ycwz작성자
    Participating Frequently
    May 31, 2022

    Hello Souvik, 

     Request signature is not available in the search bar and I can't click the bottom banner which says request signature. 

    Yes, the request signature shows up in the online document cloud portal but it is kinda pain when I have to sign to the portal when I'm in the app already just like before. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 19, 2022

    Hello, 

     

    Yes, I am signed in with the same e-mail add that I am using on the cloud. 

    The application version installed is 22.001.20117.0

    The OS is Windows 10 and the version is 21H2. 

     

    Thank you. 

     


    Hello Charmaine,

     

    Sorry for the delayed response.

     

    We now have an update for Acrobat Reader/ Pro DC. Please update the application by going to Help-> Check for updates.

     

    Let me know if updating the application helped you.

     

    If now, please share a screen recording of the scenario with me so that I can investigate further.

     

    Thanks,

    Souvik.

    H
    Heather246732675bqn
    Participant
    May 31, 2022

    Having the same issue with no help

     

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