'Request Signatures' button not working on desktop application (Windows 10)

[alice_5103]

Hi, 

I'm not sure why, but the 'request signatures' button is not working from my desktop application, despite working fine when i use the online version. When I click the button, nothing happens. If anyone has found a workaround for the same issue, please let me know.

Thank you.

[mariahweyne]

Does it give you any kind of error?  Verify that your have installed the premium features on your desktop version. HELP - Install Premium Features.  If that doesn't work, I would unistall and reinstall with the last version as well as clear all cache.

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

[Meenakshi Negi]

Hi alice_5103,

Thank you for reaching out.

If you are using the application on a personal machine, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know if the feature still does not work.

Thanks,

Meenakshi

[alice_5103]

Hi @Meenakshi Negi,

Thanks for your advice. Unfortunately, I've followed all of these steps and the problem still hasn't been fixed. Please let me know what else I can try.

Thanks,

Alice

[alice_5103]

Hi @Meenakshi Negi,

Thanks for your advice. As mentioned in my previous reply, unfortunately, I've followed all of your recommended steps and the problem still hasn't been fixed. Please let me know what else I can try.

Thanks,

Alice