Adobe Aero won't create or update link

Report · Sep 25, 2024

Hi everyone,

I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked.

I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated!

Thanks in advance.

Report · Jun 03, 2025

SO if you already have a QR code or a link you can convert it to load diretcly.

This is what I was able to do today.

1. I had code images or links they would not work on a phone bu ton my Mac loaded them into a browser.

or I uploaded the non working Aero QR to https://zxing.org/w/decode.jspx

And created a direct link using the image converter. Just select the camera icon and upload your old Aero QR code.

The only way tjis works if you have a old previouly created Adobe aero QR or a link you made with adobe before the event May 29th or May 30th. Let me know if this helps anyone!

It created a longer link like this example:

Solomon Northup by Marcus Brown

LINK

https://ar.adobe.com/landing/?id=aHR0cHM6Ly9jYy1hcGktY3AuYWRvYmUuaW8vYXBpL3YyL2Flcm8vYXNzZXRzL2U0MmU...

Report · Jun 03, 2025

I really need your help@Artist Marcus . Could you please be more specific about the method you use to make it work? I got the old QR code that has worked before the 29-30 issue, so how should I proceed next? I uploaded the QR code to your link, and then what's next? thank you

Report · Jun 04, 2025

1. Take you old code and load it into Chrome browser.

2. Then copy the longer link chrome loaded and it should load on your phone.

3. To make a QR code for your project you can use https://zxing.org/w/decode.jspx

4. paste the old code into the into a online QR code creator like https://account.qrcode.studio or use googles QR code sharing frrom the browser.

5. Here's a old video but its the same except the sharing option is where the three dots or cookies are located top right of the browser window.

https://youtu.be/iSZOFSoWlUM?si=UMJjsROPRyDEGQtt

I hope they fix this and I hope this helps for now.

Best,

Marcus

Report · Jun 04, 2025

Aero is working now!!!!

Report · Jun 29, 2025

Did you were able to solve it?