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Geospatial Creator not loading

Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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Is there a resolution to the Geospatial Creator not loading?

I can enter a location using Google Maps, but when it switches over to the Aero environment, nothing loads, and previously located models have no Google reference.

Bug Unresolved
TOPICS
Bug , Performance or Stability , Usability Issue

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11 Comments
Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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I get the same. It's been like this since sometime last week. I can find and 'select' a location when creating a new scene, but when I press the 'Select' button and the Aero scene opens, it's an entierly empty scene. Before last week it loaded the area located around the selected position just fine. This also applies to my already existing scenes in Aero - no 3D scan of the area from Maps/Earth.
I can still place things and they will appear when viewing the experience, but without the 3D scan reference it's like placing elements blindfolded.
Does anyone know what's going on?
Adobe is sadly quite quiet about Aero in general.

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New Here ,
Jan 23, 2024 Jan 23, 2024

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I also get the same! First I thought it was something related to the location i choose, but i tried other places in the world and still nothing loaded

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New Here ,
Jan 23, 2024 Jan 23, 2024

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Same here, I was going to create a demo and the map mesh is not loading in the editor

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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At least it seems it's 'just' an update to the software that's off somehow, meaning it should be easy to fix.
Unless it's because Google has backed out of the project and Adobe is figuring out how to break the news... But let's hope that everything is wonderful and they even add lots of new features, along with the fix, in this next update, that must right around the corner.

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New Here ,
Jan 26, 2024 Jan 26, 2024

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I have the Problem just for greece. Before it was more flat 3D Envoirenment. Not like in cities and now its grey........

Rest of Europe and Germany are working. Really strange its like placing the stuff blindley. Because the people can load it and view it....

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Community Beginner ,
Jan 27, 2024 Jan 27, 2024

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I've got exactly the same, none of my scenes display the area - glad to know I'm not alone, hope it get resolved soon. 

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New Here ,
Jan 29, 2024 Jan 29, 2024

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The same here : / .....  fingers crossed it is solved soon

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Same problem here. Saving a location but tiles not loading nor locating object. I believe this is a major issue at the moment according to the Discord group. Admins- is there a fix yet?

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Same problem here. Spent many hours trying to solve this and changing locations but after reading here, it seems that many are facing this issue and we hope to hear from Adobe ASAP!

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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It works again!

I can't see any announcement from Adobe though..?

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Same...

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