CC library - Asset becomes unusable after update

[Nidal_Berry]

After my last update. Whenever I open an asset from the library and modify and save, it becomes unusable and damged in the library with the cc icon instead of the original thumbnail.

 

[AdbeFlor]

This is unfortunately a corrupted element, which was most likely caused by a recent issue that occurred when editing an element, then closing it and saving when prompted. A fix for the root cause will be rolled out in Libraries panel version 4.5 in April. However, it won't affect the already corrupted element. The simplest work around is to delete and recreate the element, making sure to go to the File menu and then saving it *before* closing. We apologize for the inconvenience.

[Nidal_Berry]

Dear Fawn, thank you for your answer. In the meantime, is there a workaround to retrieve a working version of the corrupted asset, throught a rollback to a previous version or a time machine back up?

FYI: I have more that 200 GB of assets that are linked to thousands of files that I need for work, and this issue caused me a lot of damage concerning time and workflow. I've been using libraries for two years seamlessly and unfortunatly this happened.

Another thing I noticed, is that some groups with assets are missing from my libraries, and I found them in the web deleted folder "only". And without a thumbnail and without a proper sorting (of the last deleted) it is a hell for me to retrieve such a large amount of assets.

Waiting for the Libraries panel version 4.5 in April, hopefully it fixes the issue.

Thank you for your efforts

[AdbeFlor]

Hello Nidal,

I will open a request for someone to follow up with you. In the meantime, can you provide us with the followin details:

On what date did you last have the non-corrupt version of your element(s)? What time zone are you in? What are the names of the Library(s) containing the corrupt element(s)? What are the names of some of the corrupt elements in said library that we need to check? 

Thank you,

Fawn

[Nidal_Berry]

Hello, I will discuss that with our IT department and get back to you, because the libraries has our client's assets.

The date of the non-corrupt version is March 04. My time zone (GMT+3).

Thank you

[wt_imagework]

@AdbeFlor 

We have been and are still experiencing this issue even after the update that came out in April. We are able to manually add graphics through Creative Cloud desktop app, open them via PS, but if we do any changes at all and save it again, it locks and we are unable to open, edit or do anything with that asset again. 

We have tried creating new libraries and adding a few brand new empty graphic layers, but the same thing happens no matter what we do.

As Nidal has stated earlier, libraries have been working flawlessly for years, but recently gone bad. 

It occurs on Mac Studio M1's, Macbook Pro M3 Max and all running latest Mac OS X and latest PS. 

[AdbeFlor]

@wt_imagework 4.5 starts roll out next week. You can check what version you have in the What's New menu item in CC Libraries.

[Simon237328345e0b]

and how do we update CC libraries? 

I've never knowingly done that.

[wt_imagework]

@AdbeFlor thanks for the reply. Will keep my eyes peeled for this update and hope it solves the issues!

[AdbeFlor]

@Simon237328345e0b No action is needed. It should roll out automatically on a rolling basis.

[Nidal_Berry]

I noticed that the issue might be caused due to the saving process. I usually open the library asset, edit it, cmd+s and directly followed by cmd+w.

The scenario that made me overcome this issue for the meantime, is updating the library asset and giving it time to save and sync to the cloud (making sure its thumbnail appears in the library before closing it in the editor).

I humbly suggest the following:

• If the asset is not completely saved and synched then the user is not allowed to close it (as with all adobe applications).

Or

• Since the libraries has their local copies, why don't the asset save first locally (much faster for slow internet connections) and later it can sync to the cloud.

Kindly note that the above proposed workaround worked for me till now, it is not a legit solution though 😞

[wt_imagework]

Nice @Nidal_Berry . Will try this out if all else fails. CC Libraries has updated to 4.5 for us now so will use this for a week or so to see if the issues have been fixed!

[wt_imagework]

Latest update has solved the issues for us and we can finally work like normal again. Let's hope it stays this way!

[Verity_ink]

Thanks for this workarround.  I've been having the same problem and noticed that it didnt happen if I didn't immediately close, but sometimes I do it so automatically.  Havent done any studio work for a few days so hoping its all set now.

[Anna31848485w5zr]

I am also having this issue with my company's libraries. I am up-to-date on version 4.5.225 of CC libraries. When I edit an asset then save it, it often gets stuck updating. If I close the asset before it has finished, the asset becomes an image and can not be opened to edit. Placing the asset in a document shows a low-resolution image.