adobe express connection interrupted

[Jwkk37892553388r]

adobe express connection interrupted on PC

[default38321681ssssrr]

Adobe Express keeps giving error for connection interrupted

[Amitej S]

Hey @default38321681ssssrr, @Asivhothe38358164lpg8 @default38356372hvao2g , Please share the HAR file containing logs of your network traffic when you access Express.

You can refer to the following for fetching the HAR file:

1. https://adobe.ly/4boxfol...
2.  https://adobe.ly/4brodah)

We require this file to investigate the root cause of the issue.

[Jay38364947jv5l]

So, switching from our company DNS to Google DNS allowed us to view the content.  Here's the issue: Umbrella logs don't show any blocking or filtering of Adobe.  Somehow Adobe is detecting the DNS request action as an "interruption" even though Umbrella doesn't actually interrupt the session.  

[Jay38364947jv5l]

The final fix for us was creating an Adobe policy using the "allow" list provided by Adobe at this link: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[default38419161876543]

connection interrupted for BG

[Shyam5EF7]

I'm using express from beta version but last 2days it shows error. but my network working fine. only this site not loading properly.. i tried some solution :

1. Tested in incognito/private browsing mode
2. different browser (chrome,brave,edge)
3. Clear cache (site)
4. log out & login
5. My connection speed. 
6. 

[Lucy38326819agcs]

Every time i open Adobe express i keep getting a warning that says refresh, but every time i refresh the same warning pops up

[khalid31542483e9xs]

I faced the same problem.

Did you find any solution?

[Manohar1121]

Did any 1 find the solution for this ?

[Вячеслав388514325gap]

Have this problam too. does not work in the app and browser on windows 11 or android. This is real problam for my work!!!

[defaulti7a1b3a0yyao]

I'd like to report a bug. I get this message every time I click on a template. I have downloaded a HAR file from one of my browsing sessions. I also have a screen recording for this error. 

[defaulti7a1b3a0yyao]

Where can I send the har file? I can't seem to upload it here.

[Thilo Bodhaguru]

I have the same problem. Along with this, I also have the internet connection issue while trying to use Generative Ai in Photoshop.  Please update if there is any solution

[imsankz]

How can I send the file to you as it doesn't have the option to attach HAR file, it says not allowed.

[Omar Eziz]

Has any of the solutions worked? Everyone is asked to send HAR file but did anyone get it solved?

[imsankz]

Do we really have a solution?

*Best Regards,*
Sankalp Singh
Founder - Chasing Whereabouts

Website - www.chasingwhereabouts.com
Instagram - https://instagram.com/chasing.whereabouts
Youtube - https://youtube.com/c/chasingwhereabouts/

[Tarun Saini]

Hi @imsankz @Omar Eziz,

You can upload the HAR log files to a cloud storage link and share that link with us to download the files and share them with our product team.

Regards,

Tarun

[imsankz]

@Tarun Saini I sent the email to Amitej as he asked me to respond in an email with the cloud file around 8days ago but I have not hear from him, I have sent you a personal message with the HAR file link.

[Tarun Saini]

Hi 

@imsankz

,

The log files have been shared with our product team. We will keep you posted once we hear anything from them. 

Regards,

Tarun

[MoAshry07]

I am always getting this message when I am trying to edit any project on my laptop

[imsankz]

Thanks, I am looking forward for the solution because the software is completely unusable for me right now.

[suraj_kumar5669]

I am facing same problem. i am not able to edit.

[JavierTJH]

Same issue here. Still waiting for a solution.

[imsankz]

Still waiting for the solution. Nothing works

[vikas_9599]

I am also facing same issue please help me with this.