Adobe Express download stuck at 90%

[sabin_0786]

Trying to print a file locally instead of use Zazzle third party vendor and when I download the file as PDF, it gets stuck at 90%. I've gone throug resetting the browser and clearing the cache. This is the file link ->

Adobe Express file that gets stuck at 90% 

[chaimaa.7]

Hello @sabin_0786. If your PDF download gets stuck at 90% in Adobe Express, here are some steps you can try to resolve the issue:

1. Use a Different Browser: Sometimes, switching to another browser (e.g., Firefox, Edge, or Safari) can bypass browser-specific issues.

2. Check File Size and Complexity: Large files or those with many design elements can sometimes cause issues. Try simplifying the design to see if it downloads successfully.

3. Test with Another File: Attempt to download a different file to confirm if the problem is specific to this design or a broader issue.

4. Disable Browser Extensions: Certain browser extensions can interfere with downloads. Temporarily disable them and retry.

Let us know how it goes! Thanks^CA

[Darren_Ledford1973]

There shouldnt be browser issues,  we pay for a subscription,  this is BS!

[Tarun Saini]

Hi 

@Darren_Ledford1973

,

Welcome to the community! We're sorry to hear about this. Are you getting any error messages while downloading the PDF? It it possible for you to share the project with me via private message to try and investigate the issue?

We're here to help, just need some info.

Regards,

Tarun