Unable to import images or projects not loading iOS 18.4 beta

[Ross339689730mxk]

Using the mobile app - it seems none of my projects are opening and am just greeted with the document loading symbol, this goes for even new projects being created, it'll show them, but won't actually open them for editing.

Anyone else experiencing the same problem currently?

[ibadan_1134]

I'm uploading photos as of 2/28 and all I'm getting is a blank screen. Even for personal photos. Is there a bug or issue with the system? I was not having this issue as of 2/27 and am a premium member. Thank you 

[Han Altena Creative Media]

Same here! On computer it works , not on mobile

[ibadan_1134]

Okay. It's good to know I'm not by myself in this. I use this for my business and hope this gets resolved quickly. 

[Dchalla]

Same issue got projects i can't complete because of this

[Nuuja]

If you are running the iOS 18.4 beta, then please un-install it to work around. There is a bug with lastest iOS beta that interacts with our latest release, bug has been logged with Apple

[MarketingCue]

I have trouble picking specific elements within a design/template without accidentally picking overlapping elements along with it.. oftentimes, I want to move just a couple of elements around, but the design is so heavily layered with overlapping elements that it becomes difficult to choose only the elements I want to move. All the overlapping elements seem to become jealous and insist on moving along with the chosen ones. I am aware that I can manipulate layers in the drop down and bring elements to the surface so-to-speak, but it becomes a lot of unneccesary work just to move a couple of elements around within a design or template. I wish there was some way to choose elements inside the drop down layering menu on the right side of the design window and move them around there or something to that effect. I try zooming in and only choosing the elements I want to move, but almost always, overlapping elements get automatically chosen too. IDK if it's a bug or just my inability to click on specific elements properly. 

[bada_6648]

Hello I can't upload or open files 

[bada_6648]

Having the same problem 

[Wael_Fathe9955]

So do i

[Maria_MST]

Thank you

I am struggling on my iphone today. I migrated 24 hours ago and saw my files, edited 2 files. However today I cannot open any file or template. I see them but when I try to open, edit and/or customize it just appears to be loading for 5 -10 mins and nothing happens.  

I have uninstalled, reinstalled, logged out, restarted the app several times.

I can however edit and open all my files on desktop web browser. 

I checked for settings but saw nothing 

Please assist if anyone has any idea how to resolve this 

[Astonishing_Cheese]

I used Adobe Express to post fast and effectively for my business but it not loading templates I've used 100 of times before, even i open a new file and start fresh it's not loading? I've tried closing snd starting again, and deleting and reinstalling but nothing.. 

[garry_7364]

I'm having the same problem with mine and can't seem to fix it. 

[garry_7364]

I'm having the same

problem too 

[Dawn36883963x2ha]

Just hopped on here to see what's going on as I, too, am having the same issue.

[Sajjadpictures]

Adobe express is not allowing me to create a new project and also it is not allowing me to open any of my previous projects either. The same problem is on my iPhone 15 pro max and iPad mini A17pro all software is updated. Both have been restored and restated yet the problem still continues. Not sure if this problem across the UK? 

[Ross339689730mxk]

Seems to have been fixed on my end now, double check guys!

[garry_7364]

Men has just started to work again 

[garry_7364]

Mine*

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Amitej S]

Hi @Sajjadpictures, Can you please confirm if the issue has been fixed for you? Some community users have reported that the app now works fine for them. Thanks!

[Sajjadpictures]

Hi, yes now it is fixed yes ... I have been waiting all morning, but thank you.

[MyCutie]

Just a bunch of loading stuff and then white screen. It will resolve itself for a little while and then go right back to doing it (or nothing) again

[Tarun Saini]

Hi 

@MyCutie

Welcome to the community! Are you still encountering this issue? If so, which platform are you seeing this issue?

Regards,

Tarun

[MyCutie]

Yes, ios

[Tarun Saini]

Thanks for your response. Can you let us know the version? 

Regards,

Tarun