Adobe express not downloading the video I made

[louise_2246]

I made a video in adobe express with videos and photos , now I'm trying to download this video but it stops the whole time, but I don't know why. It starts downloading but then it stops at 20% or 54%.. 

anyone know how to solve this so I can download the video that I made? 

[Tarun Saini]

Hi 

@louise_2246

,

We're sorry to hear about this. Please let us know a few things to proceed further-

1. Are you using Adobe Stock video or video from your device in your Adobe Express project?
2. Have you tried downloading the video on a different device or browser?
3. Is your internet connection stable during the download process?
4. Have you cleared your browser's cache and cookies before attempting the download again?
5. Does the download stop at the same percentage every time, or does it vary?
6. Have you experienced issues similar to those with other projects in Adobe Express?

We're here to help, just need some info.

Regards,

Tarun