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Adobe Express stock image error

New Here ,
Apr 06, 2024 Apr 06, 2024

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I saw that this was an issue last year as well. I was working on a project in Adobe Express and when I attempted to add an Adobe stock image it gave me he following error message "Failed to license one or more images". I've never seen this error before. I deleted and reinstalled the app. I also signed out of my account and back in. 
9E007F29-2E05-4AB2-9891-A3E19A6E9EF9.png

Bug Unresolved
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Mobile Web

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3 Comments
Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi @Isabella36568040rbt4,

 

Thank you for your patience.

The account******ng23@gmail.com runs on the Acrobat Reader Pro subscription. The Adobe Express Premium subscription enables users to use Stock Images.

 

I hope this has helped shed some light on your situation.

We're here to help should you have further questions or encounter any issues.

^Lyn

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I was told that was not the issue because my subscription includes Adobe
express. In fact, it works on my computer but not on my IPad, so it has
something to do with IOS.

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Thank you for your reply, and I apologize for the confusion.

Acrobat Reader Pro subscribers can use Adobe Express, but this does not include Adobe Stock assets.

An additional subscription will be required if an Acrobat Reader Pro Subscriber wants to use Adobe Stock Assets.

 

Head over "here" to get more information on all the plans and their prices.

 

 

^Lyn

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