always says im offline

[default32087626begilr]

every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something

[Neelamk]

Hi @default32087626begilr ,

We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

Please let us know if this helps. We are here to help you.

Thank you,

Neelam

[Dane26811829k04t]

I too am having this issue quite often now.

Not sure why this is happening.  I have an active internet connection.

[Tarun Saini]

Hi 

@Dane26811829k04t

,

We're sorry to hear about the issue you're seeing. Please try the steps mentioned in this article and let us know if that helps- https://adobe.ly/49BWbYZ

Regards,

Tarun

[Kyu32512298u86c]

I'm having the same issue too, when trying to access Adobe Express on Chrome. Works 100% fine on Safari. 

[Tarun Saini]

Hi @Kyu32512298u86c,

We're sorry to hear about this. Are you also getting the error message shared above as You're offline? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

You can check this link for more info on this- https://support.google.com/accounts/answer/32050

Regards,

Tarun

[Amanda28723894o2qc]

I'm having the same issue, Adobe Express has suddenly decided I'm offline - Photoshop & Illustrator are working fine in Chrome. 

[Amitej S]

Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2

Thanks!

[SRSMISSION]

@Amitej S It's happening to me as well. I'm unable to access any part of the app from within Google Chrome browser app, but able to open files previously created with Adobe Express via the Adobe CC app. When I udpate and make changes in the AX browser app from within Google Chrome, the changes appear to be saving. 

I downloaded the logs, but unsure how to attach. It's real ugly - tried to copy / paste from the text file but it crashed my browser. How to share the .har file? 

[Tarun Saini]

Hi 

@SRSMISSION

,

Thanks for your patience. You can upload the logs to a cloud storage and share the link with us to download and investigate further.

Regards,

Tarun

[David Flannery]

Hello - I just started having this issue. Chrome is my choice browser and I am online but getting the "Your Offline" Message. Did anyone discover a resolution?

[njones775]

I have this same issue. Works in Safari. Any luck Adobe?

[jamilaw33268009]

Same for me.  It's working in Safari but not in Chrome or in the Adobe Express desktop app.

[fantastic_writer4268]

I'm having this same issue in Chrome

[Amitej S]

Hey @fantastic_writer4268, Can you share a screen recording of the workflow on the Chrome browser? Is there an error message that pops up? Does the Adobe Express app work fine for you on other browsers and Chrome's incognito mode? Also, let us know if the browser settings were changed or if a new plugin/extension was installed. You may also want to try resetting the Chrome browser to its default settings and clearing its cache/cookies to see if that makes any difference.

Do share your observations with us.

Thanks!

Amitej

[peggyg27148129]

I have the same issue.  This is day 2 that I haven't been able to work or post through the calendar.  Please help. I use chrome and my screen looks just like the one in this thread.  "You're Offline.  Please check your network connection"

[pamelab23928189]

It's happening to me today too! Yesterday it was fine. What's going on?  Please help!

[peggyg27148129]

I cleared my cache (just photos) and rebooted and it started working again.  Must have been an update...Best wishes 🙂

[cbe_2183]

I'm having the exact same issue.  I've tried all of the suggested fixes. 

[Amitej S]

Hey @cbe_2183, Welcome to Adobe Express community! This shouldn't be happening! Can you please specify what device are you working on? If it's a mobile device, do let us know the app version installed, device OS, make and model. Also, if possible share a screen recording of how the app operates on your device for better understanding the issue and investigating it.  

Thanks!