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always says im offline

New Here ,
Sep 05, 2023 Sep 05, 2023

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every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something
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1 Comment
Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Hi @default32087626begilr ,

 

We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please let us know if this helps. We are here to help you.

 

Thank you,

Neelam

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