every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something
We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.
Please let us know if this helps. We are here to help you.
We're sorry to hear about the issue you're seeing. Please try the steps mentioned in this article and let us know if that helps- https://adobe.ly/49BWbYZ
We're sorry to hear about this. Are you also getting the error message shared above as You're offline? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.
Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2
@Amitej S It's happening to me as well. I'm unable to access any part of the app from within Google Chrome browser app, but able to open files previously created with Adobe Express via the Adobe CC app. When I udpate and make changes in the AX browser app from within Google Chrome, the changes appear to be saving.
I downloaded the logs, but unsure how to attach. It's real ugly - tried to copy / paste from the text file but it crashed my browser. How to share the .har file?
Hello - I just started having this issue. Chrome is my choice browser and I am online but getting the "Your Offline" Message. Did anyone discover a resolution?
Hey @fantastic_writer4268, Can you share a screen recording of the workflow on the Chrome browser? Is there an error message that pops up? Does the Adobe Express app work fine for you on other browsers and Chrome's incognito mode? Also, let us know if the browser settings were changed or if a new plugin/extension was installed. You may also want to try resetting the Chrome browser to its default settings and clearing its cache/cookies to see if that makes any difference.