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always says im offline

Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something
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7 Comments
Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Hi @default32087626begilr ,

 

We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please let us know if this helps. We are here to help you.

 

Thank you,

Neelam

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New Here ,
Feb 14, 2024 Feb 14, 2024

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I too am having this issue quite often now.

 

Not sure why this is happening.  I have an active internet connection.

Screenshot 2024-02-14 at 2.26.47 PM.png

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi 

@Dane26811829k04t

,

 

We're sorry to hear about the issue you're seeing. Please try the steps mentioned in this article and let us know if that helps- https://adobe.ly/49BWbYZ

 

Regards,

Tarun

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New Here ,
Feb 26, 2024 Feb 26, 2024

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I'm having the same issue too, when trying to access Adobe Express on Chrome. Works 100% fine on Safari. 

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi @Kyu32512298u86c,

 

We're sorry to hear about this. Are you also getting the error message shared above as You're offline? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

 

You can check this link for more info on this- https://support.google.com/accounts/answer/32050

 

Regards,

Tarun

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New Here ,
Apr 26, 2024 Apr 26, 2024

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I'm having the same issue, Adobe Express has suddenly decided I'm offline - Photoshop & Illustrator are working fine in Chrome. 

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2

Thanks!

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