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Animate from Audio: Yet Another Bug! Fails after "Wrapping Up"

Explorer ,
Aug 03, 2024 Aug 03, 2024

Is anything tested before putting on the live server? 

 

Paid account on desktop trying to export animation from audio and, twice in a row, at the very last moment, AFTER waiting for the entire process, at the end of "wrapping up," the site kicks a something went wrong error and dumps me back to the main Express page. 

How is Adobe charging for this with a straight face?

Will we get support?

Not anything close to a fast, deadline-respecting response. 

Typically, it will be the browser equivalent of, "did you turn it off and back on again?"

Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Video
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5 Comments
New Here ,
May 05, 2025 May 05, 2025

I am also experiencing the same issue!

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Adobe Employee ,
May 05, 2025 May 05, 2025

Hi 

@quiz_4546

,

Thanks for reaching out! We're sorry to hear about this. Could you please let us know which platform you are having this issue on?  Is it possible for you to share the screen recording of the issue? 

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Jun 30, 2025 Jun 30, 2025

eugenen28801648_0-1751270264012.pngexpand image

Have a similar issue. The progress just stuck on the "wrapping up" stage. It doesn't finish job in hours.

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New Here ,
Jun 30, 2025 Jun 30, 2025

Ok, apparently the problem was caused by browser or extenstions installed in it. I've been using the latest version of Chrome and problem persisted, then I tried the Edge browser, because there are no third party addons installed or something, and eventually it worked, the animation was finished promptly and the service let me to download it. So, just try another clean browser or give a chance to Chrome in guest mode, which is clean from any additions too. 

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Adobe Employee ,
Jun 30, 2025 Jun 30, 2025
LATEST

Hi 

@eugenen28801648

,

Welcome to the community! Thanks for sharing the update. As you've been using Chrome for a while, you may try clearing the browser's cache and cookies, restarting the browser and trying again.

 

For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF

 

Let us know if that helps.

 

Regards,

Tarun

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