Is anything tested before putting on the live server?
Paid account on desktop trying to export animation from audio and, twice in a row, at the very last moment, AFTER waiting for the entire process, at the end of "wrapping up," the site kicks a something went wrong error and dumps me back to the main Express page.
How is Adobe charging for this with a straight face?
Will we get support?
Not anything close to a fast, deadline-respecting response.
Typically, it will be the browser equivalent of, "did you turn it off and back on again?"