Participant

Animation character problem unable to create

Forum|Forum|7 months ago
June 19, 2025
11 replies
635 views

Hello adobe I have been unable to create animation characters with my voice it keeps telling me internal server error for 2days now can I be assisted please

Quick Actions

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Emily31685603gyf1

Adobe Employee

Thanks @Tumusiime_Maxwell1935 and @sans_4063. Your reports helped point us towards the source of the problem, and while we now see the area where it's happening, we need a bit more time to figure out the right fix. We are prioritizing this problem and will report back when we have a solution. Thank you!

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Emily31685603gyf1

Adobe Employee

@sans_4063 Can you please direct message me the email address associated with your Adobe account so that I can find your corresponding logs? Thank you!

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sans_4063

Participant

Sorry i'm from México and i'm going through the same problem, this is the error that pops up when i try

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Emily31685603gyf1

Adobe Employee

@Tumusiime_Maxwell1935 I'm sorry this is so frustrating! I am scouring your logs and I see a few different types of failures, which makes it hard for me to exactly diagnose what is going on. If you could try the following steps, that would help:
- log out and back into the app
- take a screen recording of your use of Animate Characters

- include the screen recording in your next reply

If that is impossible, if you could at least confirm what the failure looks like for you (is it still the INTERNAL_SERVER_ERROR in your original screenshot, or is it failing in some different way?). Thanks!

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Tumusiime_Maxwell1935Author

Participant

It's been days if it's not back and running am cancelling my subscription coz it's useless if I can't make wat I want

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zekwekwe_5231

Participant

I'm using the web browser interface plus I'm uploading voice over file from my laptop.

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Tumusiime_Maxwell1935Author

Participant

Mobile app and I have tried both recording and browsing nothing is going through

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Emily31685603gyf1

Adobe Employee

Hi @Tumusiime_Maxwell1935! I am on the Adobe developer team. I'm sorry that you are having this issue. A few questions for you:
a) are you accessing the feature using the mobile app or mobile web browser?
b) are you recording your voice or uploading a file to create the animation?

I see some logs that could match with yours which mention an "unsupported media type", so I am trying to understand if that could be related. Additionally, it would help to have the email address associated with the account you are using - feel free to private message that to me if you prefer.

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animal_4242

Participant

I'm having the same issues with the animation. It loads for long and then says "Timeout error loading quick action. Try again later" whats wrong pls.