Participant

Templates are not loading.

Forum|Forum|4 months ago
September 6, 2025
12 replies
313 views

For over an hour, I have been attempting to create a DJ flyer, but the templates are not showing up for browsing or use. Due to time constraints, I had to switch to an alternative product. As a premium subscriber, I expect better service. This experience has been disappointing, as I usually enjoy using this product to create great designs. I cleared my cache and history in Edge, Chrome, and Firefox, but the issue persisted. It seems there is a problem on the Adobe Express side, and the service is not functioning properly. I look forward to receiving an update on what happened on the backend. I am using a Windows 11 Dell laptop.

A

Abhi.G @ ADBE

Adobe Employee

This should be fixed now, but let us know if you continue to encounter issues.

Sorry for the incovenience.

Thanks,

Abhi G

T

Tyler29387242rgpk

Participating Frequently

Still not working on desktop

T

Tyler29387242rgpk

Participating Frequently

I am still experiencing the issue of not having any templates or elements show up. Empty gray boxes (or nothing) appear when searching

A

ana_0102

Participant

Lleva toda la tarde sin funcionar y soy premium. Hacéis vosotros los trabajos que tengo que tener para mañana? Vergonzoso

A

ana_0102

Participant

Llevo ma´s de 4 horas intentando trabajar. Si pago Adobe es para que todo sea más sencillo y toda la tarde perdida. Eso sí, cobrar, cobrarán puntalmente. Es vergonzoso que el servicio lleve mal tantas horas seguidas. Planteándome cambiar,

Amitej S

Community Manager

Hi @ana_0102,

Totally understand how frustrating that must’ve been. There was a temporary issue with the Adobe Express web app that affected access to templates and assets for some users. The team responded quickly, and the issue has now been resolved.

Please try again after clearing your browser’s cache/cookies. If anything still feels off, let us know. We’re here to help.

Thanks!

E

erin_lavoie

Participant

I use the free version of Express to create social media content for my businesses and the amount of times I've cursed it's existence is immeasurable. Frequently frozen and glitchy, I couldn't imagine actually paying for this infuriating app. Right now, it refuses to load the various post sizes so I can't even begin my latest content creation. End rant.

L

lynsey

Participant

Same with me. I am a premium member and I'm trying to create a document, and none of the templates are working. Is this no longer a supported product? And if so, why am I paying a subscription?

C

Carlos21784076tjzn

Participant

Opened the Adobe Express online version to create a presentation. None of the templates are loading.

Tried both Chrome and Safarin with no success.

Also tried the recently installed desktop version and the issue persists.

L

laura_rachelle1984

Participant

I am also experiencing this issue for the last hour. Cannot search templates (just spins) or load any templates.

C

c.mcc

Participant

My favorited templates aren't showing

A

Abhi.G @ ADBE

Adobe Employee

Hi @JULIANA5C9F

We are actively investigating an issue with templates not loading for some users.
I will post here when the issue is resolved; thanks for your patience.

Abhi G

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded