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17

Can't download the video (Download failed error)

Community Beginner ,
Dec 14, 2023 Dec 14, 2023

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J'ai essayé sur deux ordinateurs différents, mais cela ne fonctionne pas.

Bug Unresolved
TOPICS
Desktop Web

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30 Comments
New Here ,
Dec 14, 2023 Dec 14, 2023

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sale que se ha producido un error

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Fails to download captioned video

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Can't able to download my video file. "An error occurred while downloading your file. Please try again".

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New Here ,
Dec 14, 2023 Dec 14, 2023

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I have the same issue 

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New Here ,
Dec 14, 2023 Dec 14, 2023

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I really need to download this video for work purpose.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Ich kann kein Video herunterladen. Es kommt immer die Fehlermeldung "Herunterladen fehlgeschlagen … versuchen sie es bitte erneut." Öffnen und abspielen im jeweiligen Projekt geht und es wird auch alles angezeigt. Das Herunterladen von PNGs z.B. funktioniert, aber Video Download nicht. Danke für die Unterstützung.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Cannot download the video i have made in Adobe Express

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New Here ,
Dec 14, 2023 Dec 14, 2023

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*.mp4-Datei läßt sich seit Stunden nicht herunterladen.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Bonjour, 

 

J'ai certains visuels sous format mp4 que je n'arrive pas à télécharger, alors que d'autres je n'ai aucun soucis.

 

Ma collègue à la même problème, pourtant elle est sur mac et moi windows ... 

 

Pouvez vous m'aider/répondre svp? Merci 

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New Here ,
Dec 14, 2023 Dec 14, 2023

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it's been more than 30 min that I am trying to download a file, and it's not working

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Philipp28511482h2lh_0-1702554775167.png

 

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Quando provo a effettuare il download dell'asset definitivo mi restituisce la schermata in allegato.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Everything seemed fine earlier today, but now, I created a story using my own assets and an error keep occurring when trying to download it.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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I can not download my file. What can be the issue?

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Le téléchargement de mes fichiers vidéos échoue.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Title: "Film - Płytki na FB"

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

 

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Dans le cas d'une video, c'est souvent du a un probleme the connection et soit la presence de nombreux elements dans la video, une video longue ou un cache trop rempli
Testez ceci:
Tapez F5 pour recharger la page,
Nettoyez le cache du navigateur
au besoin changez de navigateur (navigateurs acceptés: Edge, Chrome, Firefox et safari et seulement ces 4)

Si ca ne fonctionnes pas, esssayez de couper une copie de votre video pour ne conserver que queles secondes et essayez de le télécharger. Si cela marche. Premez votre video originale, scindez la en plusieurs morceaux et telechargez ces morceaux individuellement. Vous pourrez ensuite les assembler en utilisant les actions rapides...

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Voyez cet autre question et regardez si ma réponse fonctionnes pour vous
https://community.adobe.com/t5/adobe-express-bugs/t%C3%A9l%C3%A9chargement-impossible/idi-p/14298438

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

 

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Dans le cas d'une video, c'est souvent du a un probleme the connection et soit la presence de nombreux elements dans la video, une video longue ou un cache trop rempli
Testez ceci:
Tapez F5 pour recharger la page,
Nettoyez le cache du navigateur
au besoin changez de navigateur (navigateurs acceptés: Edge, Chrome, Firefox et safari et seulement ces 4)

Si ca ne fonctionnes pas, esssayez de couper une copie de votre video pour ne conserver que queles secondes et essayez de le télécharger. Si cela marche. Premez votre video originale, scindez la en plusieurs morceaux et telechargez ces morceaux individuellement. Vous pourrez ensuite les assembler en utilisant les actions rapides...

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Video/PDF download


Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

 

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Video/PDF download


Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

 

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

 

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

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New Here ,
Dec 15, 2023 Dec 15, 2023

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Many thanks for the tips. I had already tried clearing the browser cache, Firefox, Edge, Chrome etc: still download errors. After 6 hours, the download of the current Express file worked again without any problems. Old Spark files were downloadable the whole time. The problem probably only affected current Express files.

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