I have a 5 second animated project. It's a social media post I initially made for a halloween event a previous year. Went in to it to literally update the date an then download again and it gets to 14%.
Then I get the attached error message. I've done all the different browser, etc. Nothing works. Should have been a quick job

Nancy OShea

Correct answer

Community Expert

Possibly related:

Maintenance issues which occurred after the massive AWS outage.

See below for Adobe's system status report. Last I checked, a number of major issues are still pending.

https://status.adobe.com/

Nancy O'Shea— Product User & Community Expert

M

Manuela I

Participant

Yes - I have this problem. i cannot figure out which image is causing the issue. The Icon is missing .

A

Abhi.G @ ADBE

Adobe Employee

Hi @Manuela I

Based on the logs associated with your account, the issue is a smiley-face Stock asset that looks like this:

Unfortunately, this asset had to be removed from the Stock library due to some contributor issue. Does this help identify the asset? Once you delete/replace it, download should work for you.

Abhi G

M

Manuela I

Participant

Thank you!

I figured it out by making a copy and deleting one asset after another.

But I really appreciate it.

I have changed it an I am good now!

Thank you for responding!

Manuela

A

adbsucks

Participant

This is actually the CRAZIEST thing ever and needs to be fixed or the site needs to be shut down. Website just doesn't work. So so annoying. DO NOT USE ADOBE EXPRESS TO EDIT VIDEOS!!!!!

Henrik Heigl

Community Expert

Hi @adbsucks

Please be aware that this issue is been fixed since several month. If you have another problem feel free to write it down so we can try to help.

regards,Henrik

julmer40

Known Participant

I have the same problem with the download. Adobe can take this tool and put it into the waste.

InverDividendos

Participant

Hi,

I'm having this error all the time, with different laptop, both Chrome and Safari, also from the app in the iPhone...

This is the URL if you may need it: https://new.express.adobe.com/id/urn:aaid:sc:EU:4d3be5ae-5044-5492-a58f-39d046dc4db7

This error is really annoying and IMPACTING my work.. Thanks in advance for your prompt support.

InverDividendos

Participant

*Hi, I manage to fix it: I duplicated the video and was deleting 1 by 1 the different videos from the stock, doing downloading tests... And finally I got the video causing this error (??) removed and replaced. Now the video is downloaded correctly. Thx!

InverDividendos

Participant

It's fixed now. The reason was a video (from the stock) that once deleted, the download was smooth. I had to create a copy of the project and go video by video until found the one (lucky only one) provoking this error. Thx!

D

default31533102q6n7rb

Participant

Hi there, I've replaced all images and removed all background assets and other built-in assets. The images in the project have been paid for (not placeholders), yet I'm still unable to download the video. Please assist me? Screenshot of error message below.

S

Steven27049131q52t

Participant

The download doesn't get past 55%

Tarun Saini

Community Manager

Hi

@Steven27049131q52t

,

We're sorry for the delay. Are you still experiencing this issue? If so, please let us know which file format you're trying to download. Is it happening with all files? Have you recently made any changes to your browser?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

QUIKADWISE

Participant

J'ai essayé sur deux ordinateurs différents, mais cela ne fonctionne pas.

M

MarcoBayuelo

Participant

sale que se ha producido un error

N

Niklas339563930j0z

Participant

Hi,
I am having the same problem. Did any of you find a solution on adobe express?

A

Abhi.G @ ADBE

Adobe Employee

@Niklas339563930j0z

Could you post a screenshot of the exact message you are seeing?

Thanks

Abhi G

D

default31533102q6n7rb

Participant

Hi there, I've replaced all images and removed all background assets and other built-in assets. The images in the project have been paid for (not placeholders), yet I'm still unable to download the video. Please assist me? Screenshot of error message below.

C

Colleen22732219piw5

Participant

Same issue, here's the video file link https://new.express.adobe.com/id/urn:aaid:sc:US:770a2b56-2ad2-57a7-b74f-510396646357

Nancy OShea

Community Expert

@Colleen22732219piw5 and @Paul24576627helf,

1. Restart your computer.

2. Use another browser that does not have Script Blockers or VPN enabled.

3. Periodically clear cached content from your browser to free up more memory.

Nancy O'Shea— Product User & Community Expert

P

Paul24576627helf

Participating Frequently

Thanks for getting back to me. I followed all three suggestions, same behavior, failure at 80%.

J

Justin31909930pcis

Participant

I'm having the same issue I deleted any previous imagine and it still won't let me download any solutions

A

Abhi.G @ ADBE

Adobe Employee

Hi @Justin31909930pcis

Do you have a paid account or a free one? Could you please DM me your adobe id (email that you sign in with) so we may inspect logs and your account info?

Please include this link (https://community.adobe.com/t5/adobe-express-discussions/can-t-download-video-project-in-adobe-express/m-p/14040275#M10406) in your message.

Thanks

Abhi G

S

Sandy31713183r51m

Participant

Hello,

I am having the same problem, I cannot download an mp4 video file. I really need to download this file, as I've worked on it for many many hours. I didn't have a problem several days ago with the same file, but I've continued to build the video, and now I cannot download it. Trying to download in 1080p. It reaches 20%, and then the message displays:

Download failed: An error occurred while downloading your file. Please try again.

I've tried on both my chromebook and desktop machine, same result.

I am in the free trial period, if that makes a difference.

Thank you for your assistance.

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