Participant

Can't open file / not showing in files

Forum|Forum|1 year ago
July 2, 2024
1 reply
126 views

I created a video in Adobe Express a few weeks ago. I now need to edit it, I can't find it under Files or Project. It's like it never existed. I found a link that helped me locate it: https://assets.adobe.com/cloud-documents However, when I click open it shows up with a popup saying "Sorry, something went wrong! We couldn't find your file. Please try again." I need to edit this file, can someone help me please.

Tarun Saini

Community Manager

Hi

@default38371734b3wog9

,

We're sorry to hear about this. To help you further, please provide some information listed below-

Your Adobe ID.
In total, how many projects are missing?
When were these projects from the web missing?
Are you able to see these projects in mobile app.
Were these projects shared with others
Can other collaborators access the projects.
Are these projects missing in Home-Recent bar?
Are these visible in Assets Web (https://adobe.ly/3W32qQz)
Are they not visible only in Recents, or are they not visible in Your Stuff -> Files with the "Yours " filter as well (the default one)?

Regards,

Tarun

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