Cannot use Adobe Express (grey boxes whenever I import media)

[Heather21925796swqh]

I cannot use the platform. Whenever I upload media, it appears as grey boxes. I have plenty of storage on Adobe and my computer.

[Heather21925796swqh]

I'm hoping someone from Adobe can help because I need to create videos with tight approval timelines.

[Tarun Saini]

Hi 

@Heather21925796swqh

,

Thanks for your patience. Please let us know when you have been seeing this issue. Did you recently install any plugins or third-party extensions? 

Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. Also, try clearing the browser's cache and cookies and let us know if that helps.

Regards,

Tarun