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cant download as PDF

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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very often i am not able to download as pdf
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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3 Comments
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi 

@Harun Ersin34683301ydae

,

 

We're sorry to hear about this issue. Please let us know if you're getting any error messages while downloading the file. Is it happening with one file or all files? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Yes, I can't download it either. pdf files get stuck at 90% of the time. I'm using Chrome.üüü.png

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hi 

@UMUT360101915y1z

,

 

We're sorry to hear about this. Did you try removing the pop-up blocker if you have installed it to check if it helps? Since when have you been seeing this issue? Signing out and then back in also sometimes resolves such errors.

 

Also, please try disabling the firewall and let us know if that helps.

 

Regards,

Tarun

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