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Colour picker not working

Community Beginner ,
Oct 24, 2023 Oct 24, 2023
The colour picker doesn't seem to be working. I am trying to change the colour of a shape by selecting another colour in my project, but no matter what I select, my shape turns bright red, even though nothing red was selected with the eyedropper.
Bug Unresolved
TOPICS
Performance
757
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12 Comments
Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

Hi there,

 

We're sorry to hear about this and apologise for the delay. Are you still experiencing this issue? If yes, have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies.

 

Let us know if that helps.

 

Regards,

Tarun

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Community Beginner ,
Mar 08, 2024 Mar 08, 2024

Yes, it still doesn't work. Do you even test your products?

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

Hi 

@Grzegorz35959798hori

,

 

We're sorry to hear about this. Could you please share the screen recording of the issue you're seeing? Did you try the steps mentioned above? Since when have you been seeing this issue?

 

We're here to help, just need some info.

 

Regards,

Tarun

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

Honestly I just gave up on the app completely.
I click on the dropper tool next to "background color" in the dialogue box and the only thing that happens is a 'blink' of the dialogue box, and nothing else.

Grzegorz35959798hori_0-1710250875561.pngexpand image

 

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

I'm on Opera GX, by the way. Working on an image through "start from your content" option

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

Thanks for your response. I just checked, and I got this as per the screenshot below. When you click on the dropper, you're not getting it correct.

TarunSaini_0-1710251123607.pngexpand image

 

Regards,

Tarun

 

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

Yes, it doesn't appear. Works in Chrome, but not in Opera GX

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

Hey @Grzegorz35959798hori,

 

Welcome to the Adobe Express Community! 

Opera GX is not one of the recommended browsers for Adobe Express as of now. We suggest using the recommended browsers for a smooth experience. For more details, you can refer: https://adobe.ly/3TAmAkZ;

 

Let us know if this helps!

 

Thanks,

Amitej

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Explorer ,
Jun 25, 2024 Jun 25, 2024

Hi there. Having the same problem in June 2024 in Chrome on PC. Sometimes I can pick a color, but usually it turns bright red. When I scan around with the color picker, it appears to be scanning an entirely different image from my actual image, almost as if there's something else hidden in the file. And it appears to be the same mystery image each time.

Tried dumping cache, using Edge, etc. Doesn't fix it.

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New Here ,
Sep 07, 2024 Sep 07, 2024

I am having the same issue. It's been happening.  Sometimes it works.  But most of the time the color picker isn't picking up a color and when I click it selects bright red.  I am using Chrome.  Today's date is 9/7/2024

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New Here ,
Sep 07, 2024 Sep 07, 2024

 

Here is a video of what is happening when I try and use the color picker

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New Here ,
Feb 27, 2025 Feb 27, 2025
LATEST

What do you have against Opera? Is one of the oldest browser on the market and still very well developed. I'm also very frustrated that adobe express is the one thing that I can't properly use in my favorite browser.

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