Your Stuff Files Not loading | Grey Screen

[BrittanyWL1114]

Good Morning, 
Is anyone else experiencing the Your stuff files not loading and just being a blank grey screen. 
I've tried all platforms , even the app 

[jessicac68372800]

I am having the same problem! So frustrating. 

[BrittanyWL1114]

I saw someone said they can access their files through this link, It is true I was able to get mine to edit it 
https://www.adobe.com/files/

[jessicac68372800]

Thank you! Much appreciated.

[KenzieCojo]

Yes, I am as well! 

Not sure what is going on... 

[Angela38003392xg1t]

Yep--not working for me either. I can't access any of the webpage files that I'm trying to edit--just get a blank screen. I can view previously published webpages, but I can't edit them.

[E P G is M E]

Having this issue right now. Has been off and on for the last week.

[Lonchito]

Los archivos recientes no cargan en la biblioteca "Tus cosas" y no puedo acceder a ellos para editarlos.

[kathryn_6897]

Hello. Is anyone else unable to access items in "your stuff" folder in Adobe Express app and desktop

[Derek29569933q9ab]

Yes, all my files, project, folders aren't showing up...it's just blank...

[Larry35753277qf35]

Thank you for posting the files link.  I found all my files there! Not sure why it's not allowing me to access it from the new version though? 

[Tarun Saini]

Hi 

@Larry35753277qf35

,

Welcome to the community! We're sorry to hear about this. I'd like to inform you that our product team are aware of this issue. Once it is resolved, I will keep you posted.

Regards,

Tarun

[Christian31705923abut]

same for me..... thats why im here. My work around is that i used my phone to access my folders and files, ill access the file i needed to edit, in turn this will appear in the "recent files" at the bottom of the web app. Hopefully this will get fixed ASAP!!!

[Tarun Saini]

Hi all,

I'd like to inform you that our product team has deployed a fix. Please check and let us know if you're still encountering this issue.

Regards,

Tarun

[Amitej S]

Hi all, Our team worked on resolving this issue. Can you all please check and confirm here, if it works fine for you now?

Please ensure you've cleared the cache/cookies of the browser you're working on. 

Thanks!

[Derek29569933q9ab]

Still an issue.

[Jenny35707309w8ru]

No, still not working.

[Amitej S]

Can you confirm, if it works on incognito/private browsing mode? 

[Derek29569933q9ab]

It does work in incognito/private browsing mode.

[Bip Bippadotta]

Why do these things keep happening? What is Adobe up to behind the scenes that our productivity has ground to a halt?

[Jenny35707309w8ru]

It now works after clearing cache/cookies.

[Christian31705923abut]

Bingo works now!

[Amitej S]

Hi @Derek29569933q9ab, to get this working, you may need to clear your browser's cache and cookies. 

[mahmoud_5524]

Hi @Lonchito,

Thanks for your message. This issue was resolved yesterday, so we’d love to confirm—are you still experiencing the same problem with files not uploading to your "Your Stuff" library?

If so, please try signing out and signing back in, and also clear your browser/app cache, as this might help refresh the connection.

If the issue continues, feel free to get back to us and we’ll be happy to assist further!

Best regards,

^MM

[NoelleGermone]

Cleared cache and cookies, still having the issue after multiple attempts.

[chaimaa.7]

Hi @NoelleGermone, our team has implemented a fix for this issue. Could you please check on your end and let us know if everything is working as expected now?

Also, to make sure you're seeing the latest changes, kindly clear your browser's cache and cookies. If the issue persists, could you try accessing it via an incognito/private browsing window and let us know the result?

Thanks for your help and patience!

Chaimaa