Converting Files

[default31711681qh71uo]

Half of the files I need to convert I get an error to try again, no other explanation.

[Winnie_M]

Hi @default31711681qh71uo,

Thank you for your message, and we're sorry for the issue and for not answering sooner.

What browser do you use? Did you try to convert with a different one? We recommend using Safari, Google Chrome or Microsoft Edge.

Here are some workaround that might help:

• Test in incognito or privacy mode. Here are instructions for Chrome
• Clearing the cache/cookies from the browser 
• Check the hardware acceleration. Here are the steps

You can convert your projects from here.

Let us know how it goes.

Thanks,

Winnie