Participant

Downloaded Adobe Express graphic is blurry

Forum|Forum|3 years ago
July 18, 2022
34 replies
23982 views

I created a flyer in Adobe Express and all my pictures look crisp on the desktop site but when I download it as jpeg or png the image is pixelated. It is a 600x400 image and my images are photos from lightroom. Not sure if that is causing the issue and I need to resize those images or what? Just not sure why it is crisp and looks great in the desktop app and crappy once downloaded.

Problem or error

ls_rbls

Community Expert

Hi @Heidi388807250zmk ,

I don't work for Adobe.

I was going to suggest to change the Online Storage to your local drive.

I use Adobe Express on an Android mobile device, and that is a setting that I can manipulate at the operating system-level on Android.

Doing so, allows my documents to be saved directly in my computing device rather than letting the app to automate any file syncing of my original files directly to the cloud space.

For PCs using macOS or Microsoft Windows, I believe that can be tweaked through the Creative Cloud app settings (but I'm not 100% sure).

ls_rbls

Community Expert

Hi @Heidi388807250zmk ,

This happens to me too.

At first, I thought this was a glitch, but taking the feedback of so many Adobe community users reporting this in the support forums, I felt like doing a little more research.

Although I am not 100% convinced that this may not be a glitch, I've found that this problem frequently occurs because of how these files are displayed or compressed for Internet use.

In which case, it looks to me as if the online file compression services are set to a specific standard that doesn't meet the desired expectations seamlessly.

In the case Adobe Creative Cloud services, files are optimized (or enhanced) for faster loading and better storage efficiency (this also appears to be true with documents that are rendered or downloaded directly from the Adobe Document Cloud).

In the case of Adobe Express (which has been designed entirely as an online cloud-based application), it appears as if the desired image quality is compromised, making the resolution of your documents inadequate for clear viewing or printing, (specifically if the original file had a high resolution).

As a rule of thumb, I would recommended to download the original files directly to your computing device before viewing or printing them.

Doing so, you can access the full-quality version, which should resolve any blurriness and ensuring a sharper result.

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Heidi388807250zmk

Participant

As per your suggestion. I use the download button and it automatically downloads to my download folder, I’m on a mac.
I try sending the .pdf and/or .png to the printer using mac mail. Is there a different way to download a different way to send it to the printers?
This seems like such a basic thing to use adobe express, shouldn’t this be simple?
Do you work for adobe?
Thank you, Heidi

Heidi Griswold
Life Hums in a Spiral
lifehumshealing@gmail.com
lifehumsinaspiral.org
801-363-7500

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Heidi388807250zmk

Participant

So I've bought adobe express inorder to create printed flyers. When I send the printer my downloaded .png or .pdf they are so blurry that they don't work. I have looked at blurry projects in the help but I haven't been able to slove the problem. I even tried bringing my flyer into photoshop and saving the .png there. Same result.

ls_rbls

Community Expert

Thank you for sharing this !

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Vincent_211

Participant

I forgot to mention, please make sure to re-adjust or resize based on your needs or preferences after you've confirmed that the photos are no longer blurry.

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Vincent_211

Participant

I was speaking with an Adobe tech person, because I had this issue of downloading from within Adobe Express into a PDF, and some of my pictures were blurry. After testing her resolution herself she told me to re-upload the photos from within PhotoShop to a separate directory saving them as JPEG files. Then upload them to Adobe Express as the newly saved JPEG. Then increase or resize the file(s) as 4500×8000 or tte maximum. I did this one file at a time to make sure it worked and now each of my blurry photos is clear when I download them as a PDF from within Adobe Express. I hope this helps someone!

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Fred32924249z7a7

Participant

Why would I need Adobe Express, if I owned PhotoShop?

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chaimaa.7

Community Manager

Hi @Fred32924249z7a7. Great question! While Photoshop is incredibly powerful for advanced editing and design, Adobe Express is designed for speed, simplicity, and ease of use, making it perfect for creating quick, professional-quality content like social media posts, flyers, or presentations. Express also offers built-in templates, one-click tools, and an intuitive interface, which can save time for tasks that don't require the complexity of Photoshop. It's a complementary tool that helps you achieve different goals more efficiently! Thanks^CA

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ashleyw84518351

Participating Frequently

STILL AN ISSUE ADOBE HELLO?????

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Erika25004121lq8e

Participant

This does not work. My image is still very blurry.

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Erika25004121lq8e

Participant

Same issue. Posting to boost awareness.

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emekaa1670686

Participant

The work around fix is this: Download your Adobe Express File as a PDF. Open the PDF in Acrobat, click on the menu tab, click save-as, and save it into the folder that you want as a PNG, JPEG, Etc. This will export it in full resolution, no blurriness. It's a little round about but it worked for me.

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