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Downloading a poster

New Here ,
Apr 11, 2024 Apr 11, 2024

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My poster is downloading but only showing the top 1/3 of the download, i've tried saving different file names and in different locations and the outcome is the same, this is very frustrating....
Bug Unresolved
TOPICS
Desktop Web , Performance

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3 Comments
Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi @default36667013qqrrrs,

 

Sorry to hear about your difficulties. This shouldn't be happening!

What format are you downloading the project in? Have you tried working on a different recommended browser or after clearing the browser's cache/cookies? Does it happen with all the projects, or is it this one only? 

 

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New Here ,
Apr 12, 2024 Apr 12, 2024

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Hello,
I was downloading as a .png
It was ok at first, then the error occurred.
I'm using Chrome browser, I didn't clear the cache, that is something I will try.
This is my first time using Adobe express so it was the first Project I tried, albeit with seven different versions of the my poster.
I got around the issue by saving as a PDF, opening it in Acrobat and resaving as a.png.
Cheers

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hey @default36667013qqrrrs,

We are glad you found a workaround that functioned for you. Could you share access to the project so that we can investigate this issue? I'll reach out to you via community DM with some additional details! 

 

 

 

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