Error 'not able to license all stock content" when attempting to download

[V318899522olh]

Hello, I keep getting we were not able to license all stock content when attempting to download. I tried upgrading my account to the next level and keeps throwing the same error on majority of the assets. What's expected here?

[kglad]

<moved from cc services>

[EvilBugQueen1]

@V318899522olh could you provide details of the issue you are encountering? What steps are you taking when you see this error exactly? Can you provide a screenshot of the error please?

[V318899522olh]

This happens when I try to download the image. When I hit on download after I finish designing it, it errors out.

Following are the screenshots

[EvilBugQueen1]

It looks like you are using https://express.adobe.com/

I'm moving your thread to that commmunity where someone familiar with that product can assist your further.

[AndyGootz]

@V318899522olh can you confirm where the Stock content was added to your design from? Also, can you share the stock IDs for the stock content in your design? You can find that by selecting the Stock content and clicking the "info" button in the image editing panel.

[Denise31902301h1p1]

I am having the exact same issue. 

[Denise31902301h1p1]

 

[Denise31902301h1p1]

Please help. I just paid for the subscription. 

[Denise31902301h1p1]

Every image I am trying to use says the same thing. Please help.

[Abhinav Malhotra]

I am facing the same issue ..this is very annoying ..you subscribe to create content and then just cannot publish 

[OCSMediaStudent2]

I am having the same issue. See screenshot:

[Tarun Saini]

Hi there,

We're sorry to hear about this. Please let us know which format you are trying to download. Is it happening with all documents? Do you have a paid account or a free one? Though the product team is already working on it, we need more info to help you further.

We're here to help, just need some info.

Regards,

Tarun

[Ľubomír2661293752f8]

I Have the same issue more time, i try to download normal PNG format. According to me it doesnt matter which format i use, it happens and i ask why? When we are paying for services. Thank you 

[#15]

Hi, I have the same issue, what is going on? My subscription is enabled

I'm not able to download any project to PNG or PDF

[Tarun Saini]

Hi there,

We're sorry to hear about this. Please check whether your payment method has failed or your bill is past due. If it is past due, try to check again once you process the payment.

Regards,

Tarun

[#17]

Hi Tarun.

I have an active subscription, everything is paid and I see the invoices on my panel

Pls check and fix it ASAP, I'm not able to work and use Adobe Express