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Error 'not able to license all stock content" when attempting to download

Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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Hello, I keep getting we were not able to license all stock content when attempting to download. I tried upgrading my account to the next level and keeps throwing the same error on majority of the assets. What's expected here?

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Image Editor

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correct answers 1 Correct answer

Community Beginner , Oct 27, 2023 Oct 27, 2023

Shut off your pop up blocker! I've been able to use it since I this this. 

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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<moved from cc services>

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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@V318899522olh could you provide details of the issue you are encountering? What steps are you taking when you see this error exactly? Can you provide a screenshot of the error please?

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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This happens when I try to download the image. When I hit on download after I finish designing it, it errors out.

Following are the screenshots

V318899522olh_1-1692983035937.png

 

 

V318899522olh_0-1692982854503.png

 

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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It looks like you are using https://express.adobe.com/

I'm moving your thread to that commmunity where someone familiar with that product can assist your further.

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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@V318899522olh can you confirm where the Stock content was added to your design from? Also, can you share the stock IDs for the stock content in your design? You can find that by selecting the Stock content and clicking the "info" button in the image editing panel.

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I am having the exact same issue. 

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New Here ,
Aug 26, 2023 Aug 26, 2023

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download failed.png

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Please help. I just paid for the subscription. 

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Every image I am trying to use says the same thing. Please help.

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New Here ,
Aug 29, 2023 Aug 29, 2023

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I am facing the same issue ..this is very annoying ..you subscribe to create content and then just cannot publish 

 

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New Here ,
Sep 07, 2023 Sep 07, 2023

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I am having the same issue. See screenshot:

Screen Shot 2023-09-07 at 11.30.54 AM.png

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi there,

 

We're sorry to hear about this. Please let us know which format you are trying to download. Is it happening with all documents? Do you have a paid account or a free one? Though the product team is already working on it, we need more info to help you further.

 

We're here to help, just need some info.

 

Regards,

Tarun

Status Needs More Info

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New Here ,
Sep 13, 2023 Sep 13, 2023

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I Have the same issue more time, i try to download normal PNG format. According to me it doesnt matter which format i use, it happens and i ask why? When we are paying for services. Thank you 

 

ubomr2661293752f8_0-1694632100031.png

 

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Sep 14, 2023 Sep 14, 2023

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Hi, I have the same issue, what is going on? My subscription is enabled

 

I'm not able to download any project to PNG or PDF

 

SCR-20230914-iydi.png

 

 

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Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

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Hi there,

 

We're sorry to hear about this. Please check whether your payment method has failed or your bill is past due. If it is past due, try to check again once you process the payment.

 

Regards,

Tarun

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Sep 18, 2023 Sep 18, 2023

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Hi Tarun.

I have an active subscription, everything is paid and I see the invoices on my panel

 

_0-1695021382373.png

 

Pls check and fix it ASAP, I'm not able to work and use Adobe Express

 

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Hi, Im having the same issue, I Have a paid account, the format doesnt matter, PDF or PNG, JPEG same error message. I really need this document please resolve ASAP.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Me too  - I pay for this and for this not to be resolved is quite frankly ridiculous. Exactly the same issue; I pay for the full whack, no formats allow me to download. 

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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Shut off your pop up blocker! I've been able to use it since I this this. 

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New Here ,
Oct 27, 2023 Oct 27, 2023

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I also need help with this; I can't work without it and have tried everything. The "correct answer" of diabling pop ups does not work. Please assist urgently. 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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I KEEP HAVING THE SAME ISSUE. Everything is paid!!! Im doing this for an assignment that is due in 3 DAYS. NEVER using this site again and Im canceling my subscription. Ive TRIED EVERYTHING> SOMEONE PLZ HELP

 

 

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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post in the stock forum 

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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Try shutting off your pop up blocker. This worked for me. 

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New Here ,
Dec 10, 2023 Dec 10, 2023

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it still doesnt work 

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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again, post in the stock forum 

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