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Error when Duplicating

New Here ,
Sep 18, 2023 Sep 18, 2023
When attempting to duplicate an image an error window appears saying "Something Went Wrong. Try refreshing or returning to home page". The following Error code is also displayed: UUID: fe081f96-5ee3-42be-ac6a-7105c0bdf57c This has been happening on and off for the past couple days and I am unable to use the duplicate function.
Bug Unresolved
TOPICS
Image Editor , Performance
541
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4 Comments
New Here ,
Sep 18, 2023 Sep 18, 2023

Image 9-19-23 at 12.55 AM.jpeg

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

Hey @BigKevGW,

 

Apologies for the late response. Are you still having trouble duplicating the assets inside the project? I just tried to replicate this, and it worked fine for me. Can you please try it once and let us know if it works fine for you, too? 

 

Also, I'd suggest you clear the cache/cookies of the browser once before working on Adobe Express.

 

Let us know about your observations.

 

Thanks,

Amitej

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New Here ,
May 08, 2024 May 08, 2024

I have this exact same problem. Has a solution been found?

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Adobe Employee ,
May 08, 2024 May 08, 2024
LATEST

@McHarv 

 

Sorry to hear you are running into this issue. Could you clarify the steps that lead to the error? According to logs, this may have something to do with text, rather than duplicating an image as in the original post. If that's the case, could you let us know if you are using any custom fonts?

 

Thanks

Abhi G

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