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Mayah27007939tedi
New Participant
October 24, 2023

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  • October 24, 2023
  • 4 replies
  • 354 views
Hello! Whenever I try to download any page of my files at Adobe, it sends me this message, but it's never done working with my file. If I close the file and open it again, it says that it can't be opened.

4 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
October 24, 2023

@Mayah27007939tedi  I sent you a DM for follow up. Thanks!

M
Mayah27007939tediAuthor
New Participant
October 24, 2023
Hello!

I have been having this problem with all of my projects. I've signed out
several times and that hasn't fixed the problem. I don't really know why
it's happening.
A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
October 24, 2023

Hi @Mayah27007939tedi 

 

Do you happen to also have a screenshot of the second symptom you mentioned: If I close the file and open it again, it says that it can't be opened.

 

Or perhaps the url (from the browser's address bar) of a file that you can no longer open.

 

Thanks

Abhi G

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 24, 2023

    Hi @Mayah27007939tedi, Welcome to our Adobe Express community. And this issue seems to be unexpected!

     

    How long has this problem persisted? Is it occurring in all projects or just this one? Have you attempted signing out and then signing back into the application?

     

    Often, signing out and in or clearing browser cache/cookies can resolve such issues. 

    Let us know about your observations.
     
    Best,
    Amitej
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