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express (formerly spark) documents will not open

New Here ,
Nov 30, 2023 Nov 30, 2023

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when I click on my files, it says they need to be converted before opening, but I keep getting an error message. I need to be able to edit this for my website, but I am unable to get into them to do so.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @IvoryLamb,

 

Sorry to hear about that.

 

Please share a screenshot of the error message, as it will help us to understand the situation. 

 

Can you access Adobe Express here?

You can access your old files by clicking on "Your Stuff", and there's a highlighted option that says, "Are you looking for files created with the previous version of Adobe Express or the mobile app?" You can find old files and move them to a new version of your computer by clicking on the "Access Files" button. 

 

We're here to help and looking forward to hearing from you.


^WM

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