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Lost items when downloading

New Here ,
Dec 06, 2023 Dec 06, 2023

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When i download my poster i love the frame on my picture everytime even tho its visible in the program
Bug Unresolved
TOPICS
Exporting and Sharing

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1 Comment
Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi @default34096513ug3pcz,

 

Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and I sadly haven't been able to replicate this issue.

 

It may help to clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

If the issue persists after, kindly provide us with the asset ID.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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