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paid subscribtion but cannot use images

New Here ,
Nov 22, 2023 Nov 22, 2023
Hello, I have paid subscribtion, but cannot use the images
Bug Unresolved
TOPICS
Image Editor
46
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1 Comment
Adobe Employee ,
Feb 19, 2024 Feb 19, 2024
LATEST

Hi @default33784727eb9630,

 

Sorry to hear about that and for not helping you sooner.

 

Did you see any error messages when you wanted to use images? Please share a screenshot of the images you want to use. Did you try to log out of your session and log in again?  Trying with a different browser, such as Google or Safari, may help. Do you see any changes? 

 

We recommend checking if your billing information is up-to-date here: https://adobe.ly/3T14bxk.

 

Thank you,

Winnie

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