paid subscribtion but cannot use images

[default33784727eb9630]

Hello, I have paid subscribtion, but cannot use the images

[Winnie_M]

Hi @default33784727eb9630,

Sorry to hear about that and for not helping you sooner.

Did you see any error messages when you wanted to use images? Please share a screenshot of the images you want to use. Did you try to log out of your session and log in again?  Trying with a different browser, such as Google or Safari, may help. Do you see any changes? 

We recommend checking if your billing information is up-to-date here: https://adobe.ly/3T14bxk.

Thank you,

Winnie