PDF download formatting wrong

[Vineet_Mani]

Hi @Tarun Saini,

I am facing a similar issue with regards to incorrect format when downloading as a pdf. 

As you can see in the attached files. The jpg version has the border formatted correctly around the certificate. Where as the layout is incorrect in the pdf version. 
I have tried replicating this on Microsoft EDGE as well as Chrome browsers, but getting the same trouble. 

I have done this countless times in the last year, and this has never been an issue. This seems to be a recent problem. Can you please help with this. 

Kind regards,

Vin

[Amitej S]

Hey @Vineet_Mani, Welcome to our Adobe Express community! This seems to be an issue with the blend modes. I've raised this to the team to check. Would it be possible for you to share the project with us? Meanwhile, to save your time, so your work doesn't get hampered, I'd suggest you download the file as a PNG and use Adobe Express convert to PDF quick action to get the PDF export of the same! 

Thanks!

[Vineet_Mani]

Hi @Amitej S , thanks for the welcome and happy to hear from you. 

Can you please walk me through how I can share the project with you?

Also, thank you for the suggestion on converting jpg to pdf. This will help me continue my work. Much appreciated! 

[Amitej S]

Sure, @Vineet289839169993 I'll reach out to you via community DM to share more details on how you can share the project for investigation. Please look for the message icon in the top right corner of the community page. This is done to maintain privacy, as your project shouldn't be available on an open forum. 

[Vineet_Mani]

Understood, thank you @Amitej S .. Will await your DM. 

[Vineet_Mani]

Understood. Thank you @Amitej S . Will await your DM

[Amitej S]

Hey Vineet, The team has been informed of your issue, and they are investigating it on your project file. We have also branched out this conversation to avoid confusion among other community members in the previous thread. 

Best!

[Vineet_Mani]

Thank you for the update.

[Amitej S]

Hey @Vineet_Mani, I've sent you a community DM with a project link for you to use for your work. Our team is working on fixing the issue, and the fix will soon be available. Until then, we appreciate your patience and support. Feel free to reach out with any Adobe Express-related issues.

Also, please confirm if the shared project link works for you. 

Thanks!

Amitej

[Vineet_Mani]

This is brilliant! Thanks @Amitej S ..The link works perfectly. Really appreciate the support by you and the team.