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Alana28388383fs65
Participating Frequently
September 2, 2024

Problem opening template files

  • September 2, 2024
  • 2 replies
  • 274 views

Hi there - I am a corporate user and we use the Brands and Templates functionality a lot. Since last Thursday, many of my colleagues have reported an issue when trying to open a template file in order to create a new image. The screen gets stuck on the 'Just wait a moment...' loading screen and never changes. This has happened to atleast 4 different users now. Is it just us or is there a wider issue? Any support with this would be great as its a key tool for us.

2 replies

A
Alana28388383fs65Author
Participating Frequently
September 10, 2024

Hi there - yes we have tried this and unfortunately are all still experiencing the same issues with opening templates. Is there any other support you can provide for this issue? Unfortunately it is having a negative impact on our ability to produce content using Adobe.

 

many thanks

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 2, 2024

Hi 

@Alana28388383fs65

,

 

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3XHvEoI

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 5, 2024

Hi 

@Alana28388383fs65

,

 

Thanks for your patience. Is it happening with one template or all templates? Please ask them to try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. They can also try clearing the browser's cache and cookies and let us know if that helps.

 

Let us know how it goes.

 

Regards,

Tarun

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