Participant

Remove Background for Video is Greyed Out

Forum|Forum|2 years ago
October 11, 2023
38 replies
9844 views

I have a 1.2 second clip that I am trying to remove the background of and when I upload it on the web app on my laptop (Mac OS 10.15.7, Firefox 123.0 [64-bit]) the Remove Background feature is greyed out. I have tried re-uploading it to no avail. I have tried waiting a few minutes to see if it just needed more time to process to no avail. I closed the project, exited the app, and re-opened the project, but a loading circle appears in the upper right hand project window and remains circling indefinitely. I tried signing in and re-uploading the video on a different browser (Chrome 121.0.6167.139 (Official Build) (x86_64)) and the exact same thing happened. I pay for this service so it is not blocked b a paywall. Please advise.

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Amy36825772ntpm

Participating Frequently

I'm currently attempting to remove the background of an 8 second clip. The original video is appx 15 seconds. I don't know the exact date of when it stopped working. I've used this feature in the past with videos as long as 45 seconds without issue. It would probably fall within the time span of a month since I used it last. I can assure you that it a) it did work then and b) now does not work. AE has had plenty of bugs since I've been using it (about 6 months) and it's stability is questionable at times. It's reasonable for myself, and others commenting on this issue, to expect any bug to be addressed in an efficient manner.

Glenn 8675309

Legend

How long on the videos people are having problems with? Telling me "it worked in the past" doesn't answer my question.

T

taralynne_3283

Participant

I'm having the same issue. I just signed up for this feature. But it's greyed out and won't let me use it. What's the point of paying for something that doesn't work. Has someone figured out how to get it ungreyed ?

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hkdee

Participant

I have been using adobe express to remove video background. But sometimes the feature doesn't even have an option to select it (Check image)
Tried changing browsers but still doesn't work
Help please!

thejanebradbury

Community Expert

Had the video finished uploading? How large is the video? And have you done the usual clearing out of cookies/chache because honestly, that fixes a myriad of niggles! I do mine every couple of days and it really does keep issues to a minimum.

One other thing, it might be that the service as a whole was experiencing an issue at the time you were working which has since been resolved. It is often worth quickly checking https://status.adobe.com/ to see if there's anything going on.

Glenn 8675309

Legend

what is the length of your video?

A

Amy36825772ntpm

Participating Frequently

I've used it for Video frequently in the past without issue. It is a feature of AE.

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Amy36825772ntpm

Participating Frequently

This issue is ongoing. Experiencing it right now.

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pratham_1003

Participant

I tried removing the background of the videos
it was working fine a day before
But right now 23:09 IST it is Greyed and the remove background with the doggies icon is unfunctional now

Nancy OShea

Community Expert

Which Adobe App or service is this related to?

For example, Premier Elements, Rush, Premiere Pro, Adobe Express, or something else?

A moderator will move this to the correct product forum for you.

Nancy O'Shea— Product User & Community Expert

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pratham_1003

Participant

This is a issue which I am facing in ADOBE EXPRESS
When I uploaded a video and tried to Remove its background
but the button to remove the background was greyed and unfunctional

Kaijukilluh2099

Known Participant

Still grayed out here too! How is this still a problem?

Good thing we dont pay for... thiii.... DOH!! >_<

I

Ivan384300477xxo

Participant

...

thejanebradbury

Community Expert

Hello @Ivan384300477xxo the free plan is just that - free, you don't have to purchase it. However, the free plan does not include video background removal. You can see a comparison of all the features on this Adobe Express plans pricing page:

https://www.adobe.com/uk/express/pricing