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5

Severe performance issues in editing webpages in Express

Community Beginner ,
Jul 31, 2024 Jul 31, 2024

I am having severe performance issues in creating and editing webpages.  After typing about 10 words it starts to hang, it takes about 5 minutes to load a previously created page when you want to edit it.  This appeared to start last Thursday and has been progesively getting worse.  This morning I timed the point from when I finished a sentance to when the "share" button appeared again at 4 minutes.  This is having sever impacts.  Other people in my organisation are having the same issues.  We have cleared cahes and cookies etc - and it has not improved anything.  What is going on?  The performance issues needs to be fixed urgently

Bug Unresolved
TOPICS
Performance
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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2024 Aug 01, 2024

Hi,

 

We have deployed a fix in the area. Could you please let us know if you see any improvements in performance or if it continues to be slow and unresponsive?

 

If you have Express already open in a browser tab, you may want to reload it to pick up the fix.

Thanks

Abhi G

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60 Comments
Contributor ,
Jul 26, 2024 Jul 26, 2024

is there a problem with Express today ? it is extreemly slow and hanging with large photo grids and text editing. It's not my local machine or browser. 

is anyone else experiencing this ?

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Contributor ,
Jul 26, 2024 Jul 26, 2024

there is definetly a performance issue, I have created a new bug for this. It is extreemly slow doing basic things like adding text or photogrids

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Contributor ,
Jul 26, 2024 Jul 26, 2024

Screenshot 2024-07-27 111632.pngexpand image

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Contributor ,
Jul 26, 2024 Jul 26, 2024

Screenshot 2024-07-27 134106.pngexpand image

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Community Beginner ,
Jul 26, 2024 Jul 26, 2024
Hello Since I made the subscription I have not been able to work well in the web page display as it freezes and does not advance. This has not happened to me when I used the application for free for a long time, but now that I have paid for a year it does not work well. I am using a browser like Edge, How can I do?
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Contributor ,
Jul 26, 2024 Jul 26, 2024

there is definetly a problem with Express today it is incredibly slow, regardless of browser. 

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New Here ,
Jul 27, 2024 Jul 27, 2024

Yes.  Mine is jammed up .  with icons all in the wrong place.  Cannot upload any audio or images, 

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Contributor ,
Jul 27, 2024 Jul 27, 2024

why isnt anyone from support responding ?

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Contributor ,
Jul 27, 2024 Jul 27, 2024

i have lost a full day of work dealing with this issue today this is bloody ridiculous ! f u adobe

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New Here ,
Jul 27, 2024 Jul 27, 2024
There is an unbearable delay while working on a website. Even when I don't have any photos loaded, the site is delayed by 10+ seconds making it impossible to work.
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Contributor ,
Jul 27, 2024 Jul 27, 2024
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Contributor ,
Jul 27, 2024 Jul 27, 2024

there is definetly something wrong, normally when photos load in a grid there is a circle indicating it is uploading, that isnt apeparing now, also text updates are taking minutes instead of seconds. I can tell because the republish button doesnt appear. 

 

please look into this ASAP adobe, the product is unsuable !!!!  @

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New Here ,
Jul 28, 2024 Jul 28, 2024

As of late 28th of July this issue is unresolved for me in Australia. Extremely dissappointing to have a product so compromised. It is unusable.

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Contributor ,
Jul 28, 2024 Jul 28, 2024

i still cant believe support havent looked into this

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Contributor ,
Jul 28, 2024 Jul 28, 2024

Adobe support where are you !

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Community Beginner ,
Jul 29, 2024 Jul 29, 2024
What is going on with Spark today? It takes nearly twelve seconds between a mouse click and an active cell before I can add any text etc. Its taken me an entire hour to create a single group of content!
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Adobe Employee ,
Jul 29, 2024 Jul 29, 2024

Hi @MelindaBAZDES,

 

We are sorry for your difficulties. We are investigating the issue and will be resolved soon.

 

Thank you for your understanding and patience.


Regards,

Neelam



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New Here ,
Jul 29, 2024 Jul 29, 2024
What is happening with Adobe Express? It is crawling and I can't do any work - it crashes or stalls every few minutes. My Chrome browser is updated and there are no other crashing issues in other programs- just Adobe Express.
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Community Beginner ,
Jul 29, 2024 Jul 29, 2024

I also keep getting "Only one user at a time can edit" and Im the only user. There is no one else but me.

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Community Beginner ,
Jul 29, 2024 Jul 29, 2024

I am having problems trying to edit in Spark Page. The app will allow me to do a few edits and then it will freeze. 

 

Any suggestions?

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Community Beginner ,
Jul 29, 2024 Jul 29, 2024

Since July 24, editing webpages on Adobe Express has been slow at times. For instance, I would start filling out information in a Glideshow or Split Layout, and then the webpage lags. It takes about 10 seconds to clear up each time I write something within that particular portion of the webpage.

 

Anyone else have similar issues? I have seen this on the last two webpages I have been working on.

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Contributor ,
Jul 29, 2024 Jul 29, 2024

Adobe Support this issue needs to be fixed, the product is unusable !!!!! 

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Contributor ,
Jul 29, 2024 Jul 29, 2024

yes, see the bug i reported here: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14...

 

please vote on mine and add a comment, we need to get them looking into this. 

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Contributor ,
Jul 29, 2024 Jul 29, 2024

express webpages definetly have an issue, see the bug i reported here: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14...

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Contributor ,
Jul 29, 2024 Jul 29, 2024
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