Severe performance issues in editing webpages in Express

[defaultnf18d8snriqd]

I am having severe performance issues in creating and editing webpages.  After typing about 10 words it starts to hang, it takes about 5 minutes to load a previously created page when you want to edit it.  This appeared to start last Thursday and has been progesively getting worse.  This morning I timed the point from when I finished a sentance to when the "share" button appeared again at 4 minutes.  This is having sever impacts.  Other people in my organisation are having the same issues.  We have cleared cahes and cookies etc - and it has not improved anything.  What is going on?  The performance issues needs to be fixed urgently

[Northwest29778056nk7l]

yes its just express, its been borderline unusable for days, see my initial bug report here: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14...

[Northwest29778056nk7l]

@David__B  any chance you can help with this ? It looks like many others are experiencing the same performance issue.

From what I can see it appears that the way async saving has been changed as I can see the publish buton flickering on and off where as previously it would stay disabled until the recent update (like a photo grid or block of text) had finished loading. 

Please can you assist as it is taking at least 5 times as long to complete work. 

[Northwest29778056nk7l]

i am losing work as the save isnt working correctly. Adobe you cant charge for products that don't work, this is basic stuff !

[Northwest29778056nk7l]

This product has not beeen working properly for days and support have not commented on a resolution. 

If you're a paying customer vote this bug up if you think we should be refunded for an enterprise grade product that is stopping us from doing our jobs. 

[Northwest29778056nk7l]

I've given up on Express Webpages, even though i'm a paying customer the slowness and crashing isnt worth it at the moment. I am recreating my work in Microsoft Sway (included with office 365): Microsoft Sway | Create visually striking newsletters, presentations, and documentation in minutes

[Tarun Saini]

Hi 

@Amy24862509p574

,

We're sorry to hear about this. Can you share the URL of the webpage to investigate further?

We're here to help, just need some info.

Regards,

Tarun

[Neelamk]

Hi There,

We are sorry for your difficulties. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Does it happen with all videos or a particular video? Please share a screenshot of the error or screen recording of the workflow to investigate further.

Also, try restarting your computer.

Thank you,

Neelam

[Jerald La Madrid]

Hi Neelam,

I am on Google Chrome. I tried restarting my computer, clearing my cache and cookies as well.

The problem is mostly apparent on Split Layout and Glideshows. The text on those layouts takes about 5 to 10 seconds to load when trying to edit text and scrolling through the layouts. The problem stops once the "Share" button lights up, which is about 5 to 10 seconds. It causes delays when working on the project.

Best,

Jerald

[Northwest29778056nk7l]

of course we did that basic trouble shooting, it took you far too long to acknowledge this issue: Adobe System Status

[Northwest29778056nk7l]

Adobe System Status

[Jerald La Madrid]

I am not sure if this issue was labeled "Major issue", but it's certainly not fixed yet. I am still having lag with Glideshows and Split Layouts.

[Northwest29778056nk7l]

agree. This performance issue has been occuring since the 26th of July and still hasnt been resolved. I have raised numerous bugs and upvoted others. 

[Northwest29778056nk7l]

there are a number of performace problems with express webpages 

[Northwest29778056nk7l]

@Tarun Saini the Express performance problems are still not fixed, it has been an issue since the 26/7 !

[Melanie Gardner]

Agreed. I am also experiencing the same issue. I need this fixed ASAP

[Northwest29778056nk7l]

Express webpages are still not performing correctly, it is incredibly slow to edit so i wouldnt say the issue is resolved. 

Yes i have tried multiple browsers and incognito mode. 

[Northwest29778056nk7l]

@Amitej S @Tarun Saini  please help us 

[defaultnf18d8snriqd]

Agree this is a real and continuing problem - still at 1/8/24

[defaultnf18d8snriqd]

OK have now just got a new thing - saying page unresponsive - this has only now jsut come up and I have never seen it before @Amitej S @Tarun Saini  - please assist ASAP

[Paul38927447bekz]

come on team - lets get this sorted!!

It just seems like 1 debacle after another with Adobe this year, the ETF PR disaster, reduction in customner service satisfaction, pricing !!!!

[defaultnf18d8snriqd]

Now another new problem - see below - problem being - there are no other collaborators for this webpage - it is not even 'published'   There is something very wrong here!

[Northwest29778056nk7l]

this is the same error ive been getting all week. 

You cant say an issue is resolved if it isnt.

[defaultnf18d8snriqd]

Yes have done ALL of those things - as mentioned in my initial post I have done all of the usual basic trouble shooting - it has not fixed it!  I enven changed computers

[paulk71546758]

Anyone get an Answer from Adobe Express... not downloading the progression bar not working??? Grrr!

[Northwest29778056nk7l]

nothing, they are just ignoring the situation