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students can't login to classroom

Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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First, I had students just sign in with Google, and then I made a classroom and tried to have them join. Nothing would work. It kept logging them out.
Bug Unresolved
TOPICS
Performance

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3 Comments
Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

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Hi There,

 

Please let me know the URL you are using to join the students.

Adobe Spark for Education is now Adobe Express for Education and is free for K-12 and Higher Education customers with Federated IDs or Enterprise IDs.

Existing Adobe Spark for Education plans are upgraded to Adobe Express for Education, which includes Adobe Express, Premiere Rush, and Photoshop Express. These plans continue to be free for K-12 and Higher Education customers. Learn more.

 

Please let me know if you have further questions.


Thank you,

Neelam

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New Here ,
Sep 12, 2023 Sep 12, 2023

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My district has been using Adobe Express (formerly Spark) for many years, but we consistently have issues for both teachers and students when they try to log in with their district email (Google for Edu). This student tried using a class code to sign in:Screen Shot 2023-09-12 at 12.01.18 PM.pngScreen Shot 2023-09-12 at 12.01.28 PM (1).png

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New Here ,
Oct 01, 2024 Oct 01, 2024

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We're having a similar issue.  Students get stuck in an endless loop where they are kicked out after confirming the class.  I tried calling support and we even had a remote session with no success.

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