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unable to download artwork as PDF

New Here ,
Jan 06, 2024 Jan 06, 2024

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I have repeatedly tried to download the PDF of my 96 page document, it gets to 90% downloaded and them fails. sometimes it downloads but only as a PNG - I need PDF.
Bug Unresolved
TOPICS
Desktop Web , PDF

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1 Comment
Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @default34633433pkfb61,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

Please retest this. It may also help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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