• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Upload Audio Error

New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

I am having an issue uploading an audio clip which is coming from my pc (windows) into Adobe Express (being used via webtop within Chrome), the file size is 8,162 KB, and the file extension is mp4. The error is not stating any specifics as to why it cannot upload (see screenshot below).Screenshot 2024-02-27 113019.png

Bug Unresolved
TOPICS
Desktop Web

Views

42

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

This is still happening. Is there anyone who can advise? I would like to understand if this is an on-going issue, or if there is a work-around that I am unaware of. 

Votes

Translate

Translate

Report

Report
New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

Converted it to an mp3, and trimmed it down in size massively and that worked.

Having some information available when you try to upload something (ie file type, file size, etc) would be incredibly helpful for those attempting to use the service. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

LATEST

Thanks for the feedback, Brett. I'll share it with our developers.

Votes

Translate

Translate

Report

Report