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Syed Muhib Ali
New Participant
March 2, 2023
Question

Adobe express android app keep crashing when trying to export video project.

  • March 2, 2023
  • 3 replies
  • 2196 views

Hi,I am getting a problem,mine adobe express android app has been keep crashing again and again when I am trying to export mine video project,I tried every possible way to resolve this issue (like--> reeboot,reinstall,clear data,etc.) . I hope that adobe will respond and resolve this issue.

 

 

 

Thank You,

 

Muhib

    This topic has been closed for replies.

    3 replies

    ICAB Incubator
    ICAB Incubator
    Participating Frequently
    December 6, 2024

    Same issue here.

    The download initiates but stops after 1 sec and then after 10-15 see the app crashes.

    Android 14, Pixel 8.

    C
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    December 10, 2024

    Hi @Marnix0D4C. 

    Here are some steps to troubleshoot and hopefully resolve the issue:

    1. Check for Updates: Ensure that both your Adobe Express app and the device's operating system are up to date. Sometimes, an outdated app version or OS can cause crashes.

    2. Clear Cache & Reinstall: If you're using the mobile app, try clearing the cache (in the app settings) or uninstalling and reinstalling the app.

    3. Reduce File Size: If your file is large, try simplifying the project by removing unnecessary elements or layers. Large files can sometimes overwhelm the app and cause it to crash.

    Thanks ^CA

    N
    Nikolay25191871iv5m
    New Participant
    March 19, 2023

    Hey ,same issue here with Redmi Note 10 Pro. It seems Adobe doesn't like this model. It is a shame,since  I would have never bought this phone if I knew. Premier Rush also won't work on this device, although it runs on redmi 7 pro, wtf. However the main takeaway here is for everyone who's planning to use this phone with these apps - Be aware friends this device is not capable! Yes, there is a workaround as suggested by 

    Adobe Employee
     
    Nonetheless the bad taste of this phone being a complete crap remains.
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    March 2, 2023

    Hi @Syed Muhib Ali,

    Welcome to the Adobe Express Community!!

     

    This sounds frustrating, and thanks for letting us know about the steps you took to resolve the issue. Is this happening with just this one video project or every project? Could you provide us info on the make and model of the device you work on, its OS, and storage details, including the Adobe Express app version? 

    If possible, please share a screen recording of the workflow and the crash event, as it will help us investigate the issue properly.

     

    Meanwhile, you can use the Adobe Express webapp to complete & export the project, so your work doesn't get hampered.

    You need to login into the web app with the exact details and in a similar manner as you did on the mobile app.

     

    Let us know about your observations.

     

    Best,

    ~Amitej

     

     

     

      S
      Syed Muhib AliAuthor
      New Participant
      March 5, 2023

      Hi,@Amitej S 

      Sorry for replying late. Your answers->

      • Yes,it is happening with every video project.
      • Mobile Model,Redmi Note 10(m2101k7ai),128 gb of storage and 6gb of Ram,android 12 (version-12SKQ1),miui version-13.0.4(stable).
      • Adobe express application is downloaded from play store,version of this application is latest of this time and date(8.13.0).
      • Screen recording is keep crashing after trying to export video,I am attaching screen recording as well as recorded from another smartphone.

       

      Yes,I logged in my account in another smartphone and the project is downloading properly,there is a chance that this model have some problems.

      I hope you will provide a healthy solution by observing the given information and you can ask further information if required.

       

      Thanking You,

      Muhib

       

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