Adobe Express - Can't view previous projects and brand does not work

[hb_2269]

Hi all. 

Is anyone else having issues accessing 'your stuff' and 'brands'?

If I click on either (on any browser, Safari, Chrome or Edge) on the PC / Laptop, it glitches and tells me that I need to refresh. When I do refresh, it stays blank or loads for ever or just tells me I need to refresh again. 

How do I fix this?

[Amitej S]

Hi @hb_2269, Welcome to our Adobe Express community! Thanks for posting here! 

This shouldn't be happening. Please confirm if you're getting all the projects and your previous work if you log in to Adobe Express in an incognito/private browsing mode. We'd also like to know if the projects are available on any mobile device that you use. 

Please share these observations with us, so we can help you resolve this. 

Best!

[hb_2269]

Good day

On mobile it is all fine.

Incognito does the same.

I can only find my previous work if I search the name of the project, but my stuff does not work.

On mobile I can see them.

Kind Regards


Jeandre van Rooijen


[Jeandre New Email Signature.png]

[chaimaa.7]

Hi @hb_2269. Thanks for reaching out and for sharing the details of what you’ve tried so far. Since you’re able to see your projects and brands on mobile but not on desktop, this looks like a sync or cache-related issue. Could you please try the following steps on your PC/laptop:

Clear your browser cache and cookies completely, then sign back in.

Disable any browser extensions (like ad blockers or privacy extensions) temporarily to see if they’re interfering.

Make sure your browser is fully updated to the latest version. 

Let us know how it goes.

Thanks,

Chaimaa

[hb_2269]

Dear Chaimaa

I’ve cleared the browser history, cookies, cache etc. I also don’t have any blockers or extensions on my browsers.

Kind Regards


Jeandre van Rooijen


[Jeandre New Email Signature.png]

[Tarun Saini]

Hi @hb_2269,

Thanks for your response. Please ensure you are logged in using the correct profile? For more information on this, check this article and let us know if this helps- https://adobe.ly/4mg5N1y 

If that dont help, try signing out and siging in again and let us know how it goes.

Regards,

Tarun

[hb_2269]

I’ve logged in from both profiles.

Still nothing

Kind Regards


Jeandre van Rooijen


[Jeandre New Email Signature.png]

[Tarun Saini]

Thanks for your response 

@hb_2269

,

Did you check here https://adobe.ly/46pkfhU and https://adobe.ly/42okM2k? If you do not see them there, can you share your Adobe Id with me via private message?

Regards,

Tarun