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Adobe Express CANNOT post on X (Twitter)

Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Hi Adobe,

I have been testing to use Express to post on my social media, the same image worked on IG, FB and Linkedin but for X, I have tried to scheduled for different time of the day but ALL has failed with below message.

 

Post failed
Unfortunately, your X (Twitter) post failed. Please retry publishing your post, or refresh your X (Twitter) connection before retrying.
Refresh X (Twitter) token
 
I have refreshed token, disconnect token and also logged off account and back but still in vain.  
 
Do you know why?  Is it that Adobe and X have capatible or licencing agreements issues?
 
The version of the app CREATIVE CLOUD ALL APPS
Platform and OS version:  Macbook Pro 2018 Sonoma 14.1.2
Please enlighten.  Thanks.
 
TOPICS
Exporting and Sharing , Scheduler , Social Media

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correct answers 1 Correct answer

Community Expert , Dec 30, 2023 Dec 30, 2023

Adobe employees are indeed off for the holidays...

 

I tested this myself and had no troubles posting to Twitter, both with "Publish Now" and with "Scheduled" posts. Note that I seldom use this, so would not have seen if there was any issue earlier. But (at least for me) it is working just fine now.

 

As a suggestion, have you tried this directly from the web app at Adobe Express and scheduled from there? 

 

Here is my example which posted successfully:

2023-12-30_10-13-39.jpg

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Is there anyone working at Adobe?

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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Adobe employees are indeed off for the holidays...

 

I tested this myself and had no troubles posting to Twitter, both with "Publish Now" and with "Scheduled" posts. Note that I seldom use this, so would not have seen if there was any issue earlier. But (at least for me) it is working just fine now.

 

As a suggestion, have you tried this directly from the web app at Adobe Express and scheduled from there? 

 

Here is my example which posted successfully:

2023-12-30_10-13-39.jpg

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Community Beginner ,
Dec 30, 2023 Dec 30, 2023

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Thank you very much Michael.  Using the app instead of the web interface solved the problem.


Happy Holidays!  You rock!

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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You're very welcome! If all is well, please mark my correct answer so that others may benefit in the future.

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