Adobe express MP4 file exports a different size? help!

[Ruthneedshelpplease!]

Hi, I've been creating bespoke size digital ads for my business using Adobe Express, however when I download them they are far larger than the size I originally added into the filter, and so are being rejected by the agencies we want to post with. How do I keep the px dimensions the same please? 

[Ruthneedshelpplease!]

Here are some screen grabs of where I size the advert and what the compumber tells me the size is after download

[defaultgkkzhrdu34d5]

Hi, I have exactly the same issue. 320x50 pixlel banner ad downloads to 934x136! I cant find an answer to this anywhere on how to fix it.

[Tarun Saini]

Hi 

@defaultgkkzhrdu34d5

,

Is it possible for you to share the project URL with me via PM?

Regards,

Tarun

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Julianne38572472e9zi]

I am having this same issue with 728x90, 300x50 and 320x50. Have you found any solution other than recreating in a different program?

[Abhi.G @ ADBE · Accepted solution]

@Julianne38572472e9zi 

I believe the minimum supported dimension for video export is 146px, so the heights of 90px and 50px won't work as is (they will be scaled up)

Abhi G

[Catalina Chavez]

There’s a workaround that usually works for me. In Adobe Express, first double the size of your banner. For example, if your banner is 728x90, resize it to 1456x180. You should be able to download it without issues, true to size. After that, upload the file to a tool like https://ezgif.com/resize and scale it back down to 728x90.