Adobe Express Not Loading 2024 SOLVED

[MidnightTTL]

I'd been using Adobe Express sparingly for a few years since release but more regularly over the last 12 months.

A few months ago I began experiencing an issue with Adobe Express not loading on my web browser and had to use the mobile app while I investigated with limited success on my laptop. There were a few closed discussions with answers that had been upvoted but none of which gave me lasting results. In fact, I began trying different web browsers successfuly but one-by-one each of them fell victim to this new incurable curse. What's more frustrating is I was able to have success with a freshly installed browser for a day or two but without warning or reason the browser stopped working. To date my most successful solve was to use an "Adobe Express App" from the Windows Store but it just seemed like a Chrome port and today it failed to work as well as all my web browsers.

Also today, I went back to some closed discussions and tried some of their answers and this is what seemed to work for me.

1. Restart network connection

2. Wait 1 minute

3. Reload Aobe Express and fail

4. get frustrated and mash the Refresh button 10x or more

5. Problem solved on all browsers and windows app

You're Welcome! I hope this calulated approach helps someone else in need.

But seriously, why is this still a bug? Am I the only one still experiencing this?

Current specs: Windows 11 Laptop - Intel i9 12th gen - Nvidia RTX 3080ti (laptop) - 64gb DDR5, Google Chrome Version 123.0.6312.122 (Official Build) (64-bit)

[DallasBear]

Same.  No "Home" anymore.  What's up?  Clearered catch, data, and reloaded many times, No joy. 

[jang13379241]

Same problem. No 'home', and if I upload anything and try to resize it for a social media site there's no 'resize' menu. It's blank as well. I've tried the cache clearing, different browsers, turning graphics acceleration on and off, firewall on and off, incognito mode...nothing helps. I reported as a bug. I use Express often, but will unsub soon if this keeps up.

[francot56611915]

no able to load adobe express,  from my desk top,  not sure what problem is , but i can see I am not the only one 

[jang13379241]

This is marked 'solved'. How? Where is the solution? I'm still having the same problem!

[Bp82]

Maybe they are being sarcastic?

[Bp82]

Is this solved? I am having issues on all browsers - Chrome, Edge and Firefox.

[MidnightTTL]

You'll have to excuse my sarcasm in my post. I feel your frustrations, it truly is the steps I have taken to resolve this issue. Im still having the problem daily but to resolve the issue I am getting successful results by spamming the refresh button approx 5 times on my browser in Chrome. This also worked for the desktop app and Edge. 

Please comment if this works for you so I can know if my success is an isolated case. No other solutions had worked for me that were previously posted on this forum. Seriously, i wish you all luck!

[Abhi.G @ ADBE]

@MidnightTTL 

Sorry to hear you've been running into this issue, for which you had to resort to such a cumbersome workaround. Could you share more details / screenshorts of what you are seeing?

I assume it's not exactly the same as the recent issue that @Bp82 @jang13379241 @DallasBear are seeing, which is separately tracked here: https://community.adobe.com/t5/adobe-express-bugs/blank-menus/idi-p/14553360

Thanks

Abhi G

[MidnightTTL]

Hi Abho,

I'll make a video demonstrating my issue and what it looks like when I solve it. Once I've uploaded it I will mark an answer. I've been too time poor to make a video this past week. Hopefully this coming week should be better. 

[MidnightTTL]

*Abhi spelling

[justin_9686]

It dosnt work for me. Tried spammig it like 100x on chrome. Dosnt work on the microsoft edge version either. Pretty bumbed cause im making some fire stuff!

[CarrieCan]

It only has worked for me in Safari. Seriously pissed with Adobe creative suite atm, given the cost of these services. 

[AngelLoya]

I have the same issue too.

The funny thing is that it doesn't happen in another computer I have.

I opened the F12 tab for the devtools to see what's going on and I get the same error over and over again:

Hope someone from TechSupport or the developers can solver this issue...

[Abhi.G @ ADBE]

Hi @AngelLoya 

That error suggests that something is blocking access to essential network endpoints. It could be ad-blockers (including those built into browsers like Brave), strict Firewall settings, network proxies, custom DNS servers etc.

Does that sound plausible?

Thanks

Abhi G

[AngelLoya]

I do have an adblocker which is "AdBlock" but even desactivating the adblocker doesn't allow the website to continue. Again, the funny part is that I don't have the same problem on the other computer I own. I don't have strict firewall settings either, only the default setting as everybody do.

Thanks for your response.

[Siraj mohammed]

[Yasir34828088ba08 · Accepted solution]

To everyone here who is facing this issue , here is the solution, check your network firewall (windows firewall) and disable the outbound rule for adobe related software. Enjoy Cloud Express.

[AngelLoya]

Yeah, I did it about 1 month ago and it worked, just forgot to post it here. 

There is a strange rule into the windows firewall that disables the IP access to the Adobe Cloud services, even if you are using an antivirus that works with windows along. 

Thanks Yasir!

[Zesty_solution5FF2]

can you please guide step by step. I'm still not able to find the solution.

[Capitol_G]

what is the name of the outbound rule? The only outbound rule I see is "Adobe Notification Client" and disabling it didnt fix the issue. I dont see anything else related to adobe. 

[hassan37957342dbos · Accepted solution]

Finally ! it's solved : you need to turn off your ad-blockers 

[Neelamk]

Hi @hassan37957342dbos,

Thank you for the resolution. We are glad it's working. We appreciate your help.

Thank you,

Neelam

[Ashwini33955410fcsq]

Frustrated. What is the solution?

[AngelLoya · Accepted solution]

It could be either your windows firewall, your antivirus or an adblocker you have that is blocking the IP conection. You have to find out which is the problem in your case and allow the connection. In my case was windows firewall.